Desktop Support Technician

Company name: Apogem Capital

Location Designation: Hybrid - 3 days per week 

At Apogem, we stand at the forefront of New York Life Investment Management's mission to empower investors and shape financial legacies. As the investment arm of the company, we are dedicated to delivering exceptional value to our clients through a blend of expertise, innovation, and a profound commitment to humanity.

Apogem Capital, leads the way in alternatives investing with decades of experience in the middle market and approximately $41 billion in assets under management. Offering a full range of capital solutions, Apogem delivers innovative strategies to private equity sponsors and portfolio companies, while providing our clients with access to highly sought-after opportunities.

At Apogem, Humanity is our competitive edge, and we tirelessly work to protect it. Within our culture of care, employees are not just seen but truly heard. We are deeply committed to building and maintaining a diverse workforce that reflects the rich tapestry of the communities we serve.

If you're passionate about making a meaningful difference in the world of finance, Apogem offers an exciting work environment where your talents are valued, and your contributions have a lasting impact. With offices in New York, Chicago, and Richmond, we provide opportunities for career development and growth, competitive benefits, and a collaborative culture that attracts and retains the best talent. Bring your passion for investing, client service, or operations to grow with Apogem. To learn more, please visit Apogem Capital.

Summary:

A Desktop Support Analyst will provide Tier 1 and Tier 2 support across all user devices and applications, with a strong emphasis on responsiveness, professionalism, and discretion. Support is provided for on-site and remote employees and serve as a trusted technology advisor within a fast-paced, high-expectation environment.

Responsibilities:

• Provide day-to-day desktop, laptop, mobile device, and video conferencing support for end users
• Troubleshoot hardware/software issues (O365, W365, NYL Infrastructure and hardware, etc.)
• Support financial tools and platforms used by deal teams (e.g., Excel modeling add-ins, CRM platforms, data rooms)
• Set up and configure new hire workstations and user profiles
• Assist with IT onboarding/offboarding and asset lifecycle tracking
• Monitor and respond to IT service desk tickets with defined SLAs
• Maintain documentation for common procedures and resolutions
• Provide white-glove support to senior leadership, especially during board meetings, investor calls, and travel
• Collaborate with NYL infrastructure and cybersecurity teams as needed

Qualifications:

• 1–3 years of IT support experience in a financial services or professional services environment
• Strong knowledge of Microsoft Windows and Office applications, software deployment and patching methodology, Mobile Device Management
• Familiarity with tools like Active Directory, Azure AD, VPNs, W365, and ServiceNow
• Understanding of compliance and data security expectations in a regulated industry
• Excellent problem-solving and customer service skills
• Ability to handle sensitive information with discretion
• Willingness to work flexible hours or support urgent issues outside of business hours
• Clear written and verbal communications

​

Pay Transparency

Salary range:  

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

All Candidates Please Click Here

Job Requisition ID: 91993