AI & Technology Enablement Specialist

Location Designation: Hybrid - 3 days per week 

Role Overview:

The AI & Technology Enablement Specialist plays a key role in helping Nautilus and Navigator Agents make the most of Salesforce Service Cloud, Seismic, and AI-driven tools. This individual will focus on hands-on enablement — exploring technology, identifying practical use cases, and helping agents apply these tools to work more efficiently and engage clients more effectively.

As part of the Nautilus technology team, this role partners closely with Planning and Practice Solutions (PPS) leadership and engages directly with agents to turn technology into everyday business value. The ideal candidate is curious, hands-on, and skilled at connecting the dots between technology, agent workflows, and client outcomes.

What You’ll Do:

• Drive adoption of AI and technology capabilities within Salesforce, Seismic, and other tools by highlighting real-world applications — such as prompting, automation, and content personalization — that enhance efficiency for Nautilus staff, Nautilus agents, and Navigator agents.
• Perform light development and configuration in Salesforce and Seismic, supporting enhancements to workflows, content automation, and user experience aligned with agent and business needs.
• Create simple, effective enablement materials using Scribe (guides, short demos, quick tips) to help agents apply tools confidently.
• Partner with PPS leadership to identify opportunities to enhance the agent experience through technology, while gathering and relaying feedback from Nautilus and Navigator agents to inform and improve adoption efforts.
• Create and use adoption metrics within Seismic to monitor engagement, identify friction points, and drive continuous improvement.

What You’ll Bring:

• Hands-on experience with Salesforce Service Cloud (case management, workflows, integrations).
• Working knowledge of Seismic or other content enablement tools.
• Practical understanding of AI tools and how they can enhance productivity and personalization.
• Strong communication and relationship skills — able to explain technology clearly to non-technical audiences.
• A naturally curious and self-directed mindset — someone who enjoys exploring, learning, and applying new tools.
• Ability to work collaboratively with tech teams, PPS leadership, and agents in a dynamic environment.

Required Skills:

• Bachelor’s in Business, Finance, or Technology
• Hands-on experience with Salesforce Service Cloud (case management, workflows, integrations).
• Working knowledge of Seismic or similar content enablement platforms.
• Understanding of AI tools and features that improve productivity, personalization, and client engagement.
• Strong problem-solving skills and comfort learning new technologies quickly.
• Excellent communication and relationship-building skills across technical and non-technical audiences.

Preferred Skills:

• Experience in financial services, insurance, or agent-led sales environments.
• Background in digital enablement, business analysis, or technology adoption.
• Familiarity with change management principles or leading small-scale adoption initiatives.
• Basic understanding of data and analytics for measuring engagement and adoption success.

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Pay Transparency

Salary Range: $73,000-$104,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 93307