ServiceNow Administrator


Date: May 7, 2022

Location: Alpharetta, GA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




This is a HYBRID based role (Tuesday, Wednesday and Thursday on site | Monday and Friday work from home)


New York Life is looking for a ServiceNow Administrator to join our team. 


•    Monitor health, usage and overall compliance of ServiceNow and its applications;
•    Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
•    Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;
•    Coordinate application and platform upgrades;
•    Develop systems integrations and process automation;
•    Configure and maintain SLA, catalog items and their associated workflows;
•    General support, administration and maintenance of ServiceNow platform and associated applications;
•    Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.



  • A minimum of 5 years of related work experience;
  • ServiceNow System Admin certification (admin or higher);
  • Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc
  • Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
  • Experience in IT service management, ITIL certification v3/v4 preferred;
  • Ability to analyze, troubleshoot and resolve complex software application related problems;
  • Exceptional customer service skills;
  • Applies standard methodology, techniques, procedures and criteria;
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
  • Experience troubleshooting integration management, security, and application issues;




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85727




Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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