ServiceNow Development Lead


Date: Apr 29, 2021

Location: Alpharetta, GA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




Job Function: 

  • The ServiceNow Development Lead will be a member of the Service Management Office and drive cross-functional technology for delivering projects on the ServiceNow SaaS platform to meet critical technology and business requirements.
  • This is a specialized job function that focuses on the requirements gathering, configuration, development, and maintenance of ServiceNow. 


Key Duties and Responsibilities:

  • The Primary function is to deliver functionality and maintain the ServiceNow platform.
  • A firm grasp of ITSM processes (Incident Management, Change Management, Problem Management, Configuration Management, and Asset Management)
  • Aid with requirements gathering and apply best practices to development.
  • Assist and oversee production releases while partnering with internal teams to ensure stakeholders are involved with testing and verification.
  • Review and identify performance and security issues or concerns.
  • Ensure alignment to NYL standards.
  • Follow the enterprise change management process to deploy fully tested and documented solutions to a production environment.
  • Investigate and advise on new features released by ServiceNow and what impact it could have to current processes.
  • Drive automation to replace manual operations
  • Collaborate with Enterprise Architects and Solution Engineers to deliver projects
  • Train development teams and new users on services and capabilities
  • Provide tier 2 and 3 production operational support
  • Potential for off-hours incident response
  • Actively engage with peer technical teams to ensure alignment of business goals
  • Willingness to learn new and emerging technologies and implement in a short time
  • Ability to multi-task and manage tasks with varying priorities
  • Self-motivated, innovative and able to work across diverse technical and non-technical teams. 
  • Must be self-directed and willing to learn new tools and services to stay up-to-date with our evolving platform
  • Ability to communicate to non-technical and technical resources

Required Qualifications:

  • 4-8+ years ServiceNow development and administration in an enterprise environment.
  • Ability to configure, develop, and implement functionality within ServiceNow.
  • Demonstrable Service Catalog, Service Portal and Configuration Management experience
  • Ability to relate to software engineering challenges and practices


Preferred Education/Experience

  • Education: BS degree or on the job, hands on work experience in liue of a degree also acceptable.
  • 5+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, discovery.
  • 2+ years with Cloud (IaaS, PaaS, SaaS) services and platforms other than ServiceNow.
  • ServiceNow System Administrator Certification.
  • Experience delivering automated solutions and implementation of highly scalable, highly available services.
  • Other ServiceNow certifications such as App Developer.




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 83531




Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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