Business Analyst - Insurance Solutions


Date: Sep 16, 2022

Location: Austin, TX, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


The Insurance Solutions organization is seeking a highly talented, driven insurance professional to join our dynamic, high-performing and business-facing team focused on modernizing, supporting, and transforming our capabilities that support our Foundational Business insurance product lines. Please note this is a remote opportunity. 


The Business Analyst’s primary role will be as a business process and systems analyst, documenting and gathering requirements from business areas (i.e. Sales, Actuarial, Operations), yet also act as a relationship manager, partnering with internal technology teams, third-party administrators (TPAs) and third-party technology vendors to build insurance solutions for our business. The ideal candidate should have 5+ years’ experience supporting insurance projects and must be skilled in communicating across workstreams, project teams, functional teams, and up to program leaders.


The Business Analyst is a critical role in our organization supporting the full lifecycle of insurance processing, from client prospecting to claims administration. This position will challenge your strategic, analytic, and team-building skills, and requires perseverance to overcome challenges in delivery of complex solutions. It is an excellent opportunity for a highly competent, results-driven, “team-first” professional to join an organization responsible for continuous transformation and innovation.


This position will work as a member of the Insurance Solutions organization and will report to the Illustrations platform delivery manager.


Primary responsibilities:

  • Owns requirement generation and documentation for assignments ranging from strategic projects to minor tactical enhancements.
  • Coordinate and facilitate meetings to conduct analysis and document business processes, workflow and requirements. Solicit business and system requirements using walk-through, document analysis, use case scenarios, business analysis, task and workflow analysis
  • Understand the success criteria defined by the business or recognize when the business lacks a clear vision of success criteria.  Ensure alignment is achieved for success criteria and continually validate scope and requirements against the agreed upon objectives.
  • As needed, translate business requirements from product and business areas into functional requirements, non-functional requirements, data requirements, and reporting requirements, that can be consumed by either a technology vendor, a TPAs or internal technology teams
  • Work with our business and technical partners to achieve an efficient and effective solution with holistic view across internal and external systems
  • Provide guidance to User Acceptance Testing teams to ensure optimal test coverage (relying on own knowledge, as well as facilitating conversations with SMEs.
  • Support business and technology teams to ensure key deliverables are met in an accurate timely manner
  • Participate in QA and User Acceptance testing of the delivered system functionality as needed
  • Provide ongoing production support to end-users and track items through completion
  • Assist in grooming a backlog of requirements and open production defects with product owners along with providing input into the appropriate prioritization



  • Bachelor’s degree or equivalent experience in related field
  • 5+ years’ relevant experience, within the area of insurance (Long-term Care, Individual Disability Income, Life Insurance, etc.). Relevant financial services experience will be considered. 
  • Excellent analytical skills to examine and evaluate a variety of systems for requirements where documentation is unavailable
  • Strong, practical knowledge of Long-term Care, Individual Disability Income, or life insurance mechanics.
  • Working knowledge of compliance regulation applicable to insurance products
  • Working knowledge of risk management applicable to insurance products
  • Ability to clearly communicate with software users/SMEs and development vendors
  • Proficiency in MS Office and related applications (Word, Excel, PowerPoint, Teams)
  • Strong excel and spreadsheet skills; understanding formulas/calcs.  VB/macro experience is a plus.
  • Strong writing and verbal skills for recording issues, and creating requirement documentation
  • Strong interpersonal skills including the ability to collaborate effectively
  • Knowledge of SDLC including the end-to-end technology delivery process is a plus
  • Passionate about process improvement and proven ability to creatively solve problems
  • Ability to research, make inquiries & follow a line of investigation to solve issues and document results
  • Active and attentive listening skills
  • Ability to function independently with limited direction
  • Ability to deal with ambiguity
  • Ability to work in a fast-paced dynamic environment and manage through tight timeframes for delivery of work







Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87246




Nearest Major Market: Austin

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