Date: May 14, 2022

Location: Bethlehem, PA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.





Manage the ongoing account validation and audit process for a complex and highly-visible book of business. Analyze premium payment history and supporting data to identify payment anomalies and premium calculation errors.  Partner closely with high profile clients, brokers and TPAs to drive resolution of identified premium calculation errors and open over/under balances. Drive client, broker, and TPA education discussions to reduce future risk of premium errors. Analyze the book of business results on a quarterly basis and lead presentation to internal key stakeholders from Sales, Account Management and Underwriting leadership teams. Act as a mentor and coach to junior team members across functions on Select and Mid-Market books, to include Sales Compensation, New Business/Renewal Validations, Referral Audits and Premium Variance reviews.




  • Manage the ongoing account validation and audit process for a complex and highly-visible book of business, acting as subject matter expert for internal and external business partners.
  • Analyze month to month premium payment history, related support, and detailed census data to determine accuracy of premium calculation and remittance.
  • Work with internal and external business partners to drive error correction and resolution of open over/under balances.
  • Track and trend validation and audit results, and provides feedback internally to management and key internal stakeholders in Sales, Account Management and Underwriting.
  • Lead the presentation of findings and the development of associated solutions for future risk mitigation.
  • Analyze and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Conducts a thorough analysis as problem areas are discovered.
  • Complete day-to-day tasks without immediate supervision and delivers specific delegated tasks assigned by a supervisor. Tasks involve a degree of forward planning and anticipation of needs/issues.
  • Use all appropriate systems and validation tools to effectively accomplish quality results.
  • Adhere to all SOX policy and procedures and identifies process document changes required if process changes occur or new products are implemented.
  • Act as a mentor and coach to junior team members across the department, including providing training, feedback for continuous improvement, and partnering to resolve escalated issues.




  • Bachelor’s degree or higher strongly preferred.
  • 4+ years of previous service experience working in a customer/client-facing role required.
  • Experience in the healthcare and/or insurance industry, with knowledge of Group Insurance products and associated plan designs is preferred.
  • Understanding of and experience with accounting and auditing standards, practices and techniques preferred.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Access).
  • Excellent analytical and problem solving skills.
  • Exceptional communication, presentation, and interpersonal skills.
  • Experience documenting processes, procedures, and results in a clear and concise manner.
  • Ability to prioritize and efficiently manage multiple assignments and priorities.
  • Ability to successfully work independently and within a team environment, providing mentoring, coaching and support to junior team members.
  • Previous background in business process analysis is a plus.




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85748




Nearest Major Market: Allentown

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