Operations Manager - Compensation #84065


Date: Jan 16, 2022

Location: Bethlehem, PA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




Leads a team of Associates and Analysts that are responsible for handling Sales Compensation and Producer Compensation functions. Partners with Managers supporting New & Existing Business validations and audits, and engages when needed. Drives key individual employee and department metrics which are reported on a monthly/quarterly basis. Monitors employee adherence to departmental procedures, and ensures that documentation is prepared in accordance with Sarbanes Oxley and Corporate Audit standards. Works with multiple internal and external business partners to identify and drive the implementation of process enhancements to support efficiency gains within processes.




  • Manages the day-to-day activities of 10-20 Associates and Analysts supporting Sales Compensation and Producer Compensation functions.
  • Partners with Audit Specialist peers to lead department initiatives and realign resources as needed.
  • Drives key individual employee and department metrics to ensure target goals are met successfully.
  • Prepares and reviews key metrics and trending reports on a monthly/quarterly basis.
  • Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
  • Evaluates business processes for control inefficiencies and weaknesses.
  • Identifies exceptions to standard operating procedures, conducts root-cause analysis when problem areas are discovered, and develops specific solutions or recommendations for remediation.
  • Engages in process improvement initiatives by determining/writing requirements, outlining project plans, priorities, and monitoring progress through completion.
  • Coordinates with project management staff to pilot new system releases and/or new processes as required.
  • Builds strong partnerships with internal and external business partners to ensure timely, accurate and complete responses are provided.
  • Handles escalated service issues in a timely and professional manner.




  • Bachelor’s or Master’s Degree in accounting, finance, insurance or related field required.
  • Prior experience in business process analysis and/or change management.
  • Demonstrated experience in people management with proven success in a fast-paced, continuously changing environment.
  • Proficiency in balancing conflicting schedules and processing priorities in support of team goals and process enhancement roll-outs.
  • Knowledge of Group Insurance products and associated plan designs is a plus.
  • Basic understanding of accounting principles, control procedures, and audit standards.
  • Basic understanding of banking relations.
  • Possesses strong research, analytical and problem solving skills.
  • Demonstrates excellent written and oral communication skills.
  • Able to successfully work independently and within a team environment with a high level of professionalism.
  • Possesses strong multi-tasking skills in fast paced environment with heavy workloads.
  • Able to document processes and procedures in a clear and concise manner.
  • Proficient in Microsoft Office (Word, Excel, Access, & PowerPoint).




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 84065




Nearest Major Market: Allentown

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