Business Operations Manager

 Job Requisition ID: 90918 

Location Designation: Hybrid - 3 days per week 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 

Role Overview:

Leads a team of client facing Associates that are responsible for handling lifecycle change and premium variance validations and audits for existing clients. Drives key individual employee and department metrics which are reported on a daily, monthly and quarterly basis. Monitors employee adherence to departmental procedures. Works with multiple internal and external business partners to identify and drive the implementation of process enhancements to support efficiency gains within processes.

What You’ll Do:

• Manages the day-to-day activities of 8-12 Associates supporting Lifecycle Change and Premium Variance validations.
• Drives key individual employee and department metrics to ensure target goals are met successfully.
• Monitors key metrics daily and publishes summary and trending reports on a monthly and quarterly basis.
• Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements.
• Identifies exceptions to standard operating procedures, conducts root-cause analysis when problem areas are discovered, and develops specific solutions or recommendations for remediation.
• Engages in process improvement initiatives by determining/writing requirements, outlining project plans, priorities, and monitoring progress through completion.
• Partners with peers to lead department initiatives and realign resources as needed.
• Coordinates with project management staff to pilot new system releases and/or new processes as required.

• Builds strong partnerships with internal and external business partners to ensure timely, accurate and complete responses are provided.
• Handles escalated service issues in a timely and professional manner.

What You’ll Bring:

• Bachelor’s or Master’s Degree in accounting, finance, insurance or related field required.
• Prior experience in business process analysis and/or change management.
• Knowledge of Group Insurance products and associated plan designs is a plus.

• Basic understanding of accounting principles, control procedures, and audit standards.
• Basic understanding of banking relations.
• Possesses strong research, analytical and problem-solving skills.
• Demonstrates excellent written and oral communication skills.
• Able to successfully work independently and within a team environment with a high level of professionalism.
• Possesses strong multi-tasking skills in fast paced environment with heavy workloads.
• Able to document processes and procedures in a clear and concise manner.
• Proficient in Microsoft Office (Word, Excel, Access, & PowerPoint).

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 

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Pay Transparency

Salary range: $70,000 - 95,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 90918