Business Operations Specialist


Date: Oct 14, 2021

Location: Bethlehem, PA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




Leads change management for a new platform as a subject matter expert and super user. Collaborates with one or more business teams involved in the evaluation of systems requirements and/or the development of new procedures/processes/or policy solutions to address complex business needs. Represents business operations as a SME to support agile project phases and identifies impacts to business systems and processes. Identifies and facilitates process design changes and executes process improvement initiatives.


  • Be an advocate of change, promote new ideas for change, support the strategic vision and motivate others
  • Participate in the review/feedback of new platforms/processes between New York Life and external teams to ensure appropriate processes are in place, develop recommendations when issues are identified and manage issues through resolution.
  • Ownership of routine daily production issues for new platform releases, identify root cause, alert/engage the appropriate business partners, and complete necessary changes to bring issue to resolution.
  • Support/executes post production business acceptance check-outs.
  • Trains impacted staff on new and revised Standard Operating Procedures as a result of production issues or releases.
  • Support migration plans as needed to ensure business continuity when implementing new processes.
  • Provide clear and timely status updates to management.
  • Adhere to all SOX policy and procedures.



  • Bachelor’s degree preferred.
  • 4+ years of work experience in operations management, project management, operational effectiveness, or related field.  
  • Experience in business process analysis and change management.
  • Ability to embrace change, think critically and are not afraid to move from the way things have always been done.
  • Intermediate Excel skills to compile and create moderately complex spreadsheets and reports.
  • Intermediate MS Office skills (Word, MS Project and/or Power Point) to create moderately complex presentation materials with graphs, illustrations and other forms of information and formatting.
  • Strong quantitative, analytical and problem solving skills.
  • Demonstrated excellent written and oral communication skills.
  • Demonstrates successful ability to work independently and within a team environment.
  • Must demonstrate strong multi-tasking skills in heavy workload, fast paced environment.
  • Basic understanding of banking relations and accounting practices.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 84916




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