Cash Management Manager


Date: Nov 14, 2021

Location: Bethlehem, PA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




This position will ensure that all departmental Cash Management metrics are met and maintained, in addition to facilitating the efforts of other team members responsible for executing appropriate Cash Application procedures.  This position is also responsible for working directly with the client/customer as well as Account Management on the resolution of any issues that may arise during the normal course of business.  Applicant is expected to provide excellent customer service to all internal and external business partners. 


  • Manages 10-14 team members responsible for the day to day cash efforts for all Group Insurance clients to ensure all financial metrics are achieved or exceeded.
  • Ensures team members meet or exceed all timeliness, productivity and quality standard established for the position.
  • Monitors and coordinates with the Cash Management team to ensure timely posting and reconciliation of all payments.
  • Responsible for the collection efforts an assigned book of business.
  • Works directly with client in order to facilitate resolution of any outstanding issue
  • Ensure that cash corrections, refunds and false due and unpaid are completed prior to month end.
  • Drive solutions to improve the payment practices of our clients and eliminate the repeated delays in payment.
  • Utilizes effective communication, courtesy and professionalism in all interactions, both internally and externally
  • Will provide leadership, training, support and coverage to team members
  • Maintains data within internal applications and or tracking tools
  • Participates in assigned project tasks as needed of small to medium scope/impact
  • Participates in the implementation of process improvement initiatives
  • Trains new staff members
  • Participates in the updating policies, procedures and workflows


  • College Degree in Business or Accounting and/or equivalent work experience
  • Prior management experience or proven leadership qualities demonstrated
  • Basic understanding of Group Insurance products and functional processes and supporting systems
  • Strong Verbal/Written Communication skills
  • Analytical and problem solving ability
  • Strong organizational skills, attention to detail, and results oriented
  • Ability to work within strict time constraints
  • Ability to adapt within a fast-paced environment and to changing scope
  • Multi-task oriented
  • Ability to work independently with multiple systems
  • Excellent customer service skills
  • Basic accounting skills required
  • Proficient in Microsoft Office Suite(Excel, Word, Outlook, Access)


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 84661




Nearest Major Market: Allentown

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