Claims Support Specialist

Location Designation: Hybrid - 3 days per week 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

When you join New York Life, you are joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

Role Overview:
At New York Life Group Benefit Solutions, we are dedicated to delivering exceptional customer service to our group benefit clients and customers. The Claims Support Specialist (CSS) plays a crucial role in our claims service delivery model, providing administrative support for client-facing claims deliverables and initiatives.  

What You'll Do:
• Support Client Service Partners (CSP) with administrative tasks to assist with claims issue resolution for escalated clients.
• Manage workload of incoming/scheduled service requests for assigned CSP team or segment.
• Prepare, analyze, and deliver claims experience reporting to be shared with clients, brokers, matrix partners, and senior leaders.
• Facilitate system ticketing process for claims issue management, including central intake and coordination of submissions with IT teams.
• Provide trouble-shooting support to IT for active tickets and coordinate messaging to stakeholders for known issues and system limitations.   
• Assist with training and mentoring of new team members.
• Leverage Continuous Improvement methodologies to recommend process improvements.
• Participate in special projects in support of department goals and objectives.

What You'll Bring:
• 1 – 3 years customer service or claims work experience
• Understanding of group insurance products and systems
• Organizational skills with attention to detail
• Experience with reporting and data analytics
• Technical aptitude and ability to partner with IT on trouble-shooting activities
• Relationship managements skills
• Proficient in MS Office Suite, including Excel and PowerPoint

It is recommended that all qualified candidates apply to this posting as soon as possible.  Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

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Pay Transparency

Salary range: $50,000-$70,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 92310 

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