Group Client Service Partner

 Job Requisition ID: 91163 

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

Under certain circumstances, will consider a remote option.

Role Overview:

The Group Client Service Partner supports customer centricity by managing an assigned book of business (STD, LTD, FML and ADA), proactively identifying customer needs and creating innovative solutions.

What You'll Do:

• Client Relationships / Service
  • Own the operations service relationship with the client, building strong relationships and proactively identifying timely and cost-effective solutions to meet their needs, enhancing Group Benefit Solutions' market reputation.
  • Demonstrate solid planning and organizational skills with the ability to address short and long-term goals while prioritizing and addressing ongoing issues.
  • Oversee the operational end-to-end service delivery and recovery plan.
  • Perform other duties as assigned.
• Internal Liaison
  • Engage internal matrix partners on escalated service issues.
  • Coordinate client and customer communications with internal business partners.
  • Facilitate engagement between subject matter experts within Group Benefit Solutions to execute the overall service strategy for the client.
  • Effectively manage issues to resolution.
  • Provide routine updates and/or trending to internal partners, including but not limited to Client Manager, Sales, Operational, and Senior Leadership Teams.
  • Monitor the overall health of the client (account metrics and performance guarantees).
  • Partner with the client management team to proactively develop and deliver routine service updates regarding account performance.
  • Build and maintain strong client relationships by providing timely and cost-effective solutions.
  • Plan and organize tasks to achieve both short and long-term goals while managing ongoing issues.
  • Oversee the entire service delivery process and implement recovery plans as needed.
  • Coordinate and communicate with internal business partners to address client needs and service issues.
  • Engage with subject matter experts to ensure effective execution of the service strategy.
  • Monitor and report on account performance and client health metrics.
  • Collaborate with the client management team to deliver regular service updates and ensure client satisfaction.
  • Independently manage and resolve issues to maintain high standards of service delivery.

What You'll Bring:

• Bachelor’s degree preferred.
• 2+ years of extensive client management experience preferred.
• Effective problem-solving skills.
• Knowledge of Group Insurance Products is highly preferred.
• Ability to establish matrix partner relationships and follow through on expectations.
• Demonstrated ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches in day-to-day work.
• Strong analytical skills with the ability to manage multiple and divergent priorities.
• Ability to work independently and proactively manage expectations for mutually acceptable solutions.
• Proficiency with multiple software and system-based applications, including databases and spreadsheets (Word, Excel, PowerPoint, tracking systems).
• Strong verbal/written communication and organizational skills.
• Demonstrated leadership skills with the ability to excel in a fast-paced work environment.
• Exceptional interpersonal skills.
• Willingness to travel as required.

It is recommended that all qualified candidates apply to this posting as soon as possible.  Residents of Colorado are hereby notified that the deadline to apply is two-weeks from the Posting Date listed above.
 

#LI-KH1
#LI-HYBRID 
#LI-REMOTE

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Pay Transparency

Salary range: $67,500-$117,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 91163