Medical Underwriting Support Representative

Location Designation: Hybrid - 3 days per week 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview: 

The Medical Underwriting Support Representative will review and process Life and Disability insurance applications. Candidates should possess strong data entry skills with a background in the Insurance or Medical field and will perform a variety of data entry and verification duties. They will also maintain records or source documents for data input, ensuring the accuracy and appropriateness of both input and output of data. 

What You'll Do:

• Process Life and Disability applications for Medical Underwriting
• Screen applications for completeness and send appropriate correspondence
• Key applicant information with accuracy and efficiency 
• Review medical history and approve coverage based on authority limits
• Research application status and respond appropriately to internal partners
• Process specific clients for special, priority handling
• Ability to handle multiple tasks under pressure
• Projects, as assigned; including research, reports, client transitions, reworks, audits
• Adaptability to frequent procedural changes with a willingness to learn in a fast-paced environment
• Actively participate in projects that support the growth of the medical underwriting team
• Continual commitment for personal and professional development to include classroom, self-study and on the job training
• Freethinker who has ability to step back from routine processes and recognize opportunities for improvement and courage to pursue them with team leadership
• Actively recognize abnormalities in systems and processes and raises them to management team for resolution
• Work in a team environment and self-manages own queue within the company time, accuracy and quality standards

What You'll Bring:

• Bachelor’s degree preferred or equivalent business experience

• High school diploma, or GED from an accredited school required
• Excellent communication skills (written and verbal)
• Prior experience in group insurance including life, accident, or disability a plus
• Knowledge in medical terminology, anatomy, physiology and medical conditions, a plus
• Strong analytical skills and attention to detail with team focus 
• Ability to manage and maintain quality performance within department standards
• Strong attention to detail and computer skills 

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Pay Transparency

Salary range: $40,000-$50,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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