New Business Audit Manager


Date: Mar 18, 2023

Location: Bethlehem, PA, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.





This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. Under certain circumstances, will consider a remote option.


Leads a team of client facing Associates that are responsible for handling New Business validations and audits. Drives key individual employee and department metrics which are reported on a monthly/quarterly basis. Monitors employee adherence to departmental procedures. Works with multiple internal and external business partners to identify and drive the implementation of process enhancements to support efficiency gains within processes.



  • Manages the day-to-day activities of 8-12 Associates supporting New Business Validations.
  • Drives key individual employee and department metrics to ensure target goals are met successfully.
  • Prepares and reviews key metrics and trending reports on a monthly/quarterly basis.
  • Analyzes and measures the effectiveness of new business processes and develops sustainable, repeatable, and quantifiable business process improvements.
  • Identifies exceptions to standard operating procedures, conducts root-cause analysis when problem areas are discovered, and develops specific solutions or recommendations for remediation.
  • Engages in process improvement initiatives by determining/writing requirements, outlining project plans, priorities, and monitoring progress through completion.
  • Partners with Management peers to lead department initiatives and realign resources as needed.
  • Coordinates with project management staff to pilot new system releases and/or new processes as required.
  • Builds strong partnerships with internal and external business partners to ensure timely, accurate and complete responses are provided.
  • Handles escalated service issues in a timely and professional manner.



  • Bachelor’s or Master’s Degree in accounting, finance, insurance or related field required.
  • Prior experience in business process analysis and/or change management.
  • Knowledge of Group Insurance products and associated plan designs is a plus.
  • Basic understanding of accounting principles, control procedures, and audit standards.
  • Basic understanding of banking relations.
  • Possesses strong research, analytical and problem solving skills.
  • Demonstrates excellent written and oral communication skills.
  • Able to successfully work independently and within a team environment with a high level of professionalism.
  • Possesses strong multi-tasking skills in fast paced environment with heavy workloads.
  • Able to document processes and procedures in a clear and concise manner.
  • Proficient in Microsoft Office (Word, Excel, Access, & PowerPoint).




Salary range: $65,000-$100,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 88662






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