Senior Associate


Date: Jul 2, 2022

Location: Bethlehem, PA, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.





Specialist is responsible for managing the implementation of electronic interfaces with New York Life clients in support of Life, Accident, Disability, Family Medical Leave products and various services. Direct client/TPA engagement. Must be able to lead conference calls. Gather client/TPA requirements as they relate to the specific type of feed: eligibility, billing, enrollment, etc. Balance New York Life standards regarding layout, data and transmission with the client's needs. Provide consultative solutions. Manage interfaces in coherence with project plan. Work with internal partners IT, eCommerce, Family Medical Leave Operations, etc. Define requirements and drive accountability regarding deadlines. Provide a positive client experience with New York Life.


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. Under certain circumstances, will consider a remote option.




-Integrate with TPAs in support of eligibility/enrollment/remittance data for business sold “on-and-off”    Exchanges.

-Implement all interfaces based on established timelines.
-Review test data and provide appropriate feedback to client/TPA to ensure quality data is implemented.
-Provide consultative solutions to our clients and internal business partners as necessary based on requirements gathering.

-Prepare documentation which confirmations method of data exchange between New York Life and client/TPA.
-Partner with eCommerce to ensure successful receipt and processing of data.
-Monitor on-going client activity and consult with client/TPA and/or Account Management.
-Articulate programming logic to IT on file mapping and merging requirements.
-Develop and deliver operational ad-hoc reporting accurately and in timely manner.
-Trouble-shoot and diagnose issues related to electronic data being exchanged by our clients.
-Track case status to ensure metrics are being reported accurately.
-Develop and maintain support documentation.




-Bachelor's Degree strongly preferred or other relevant 3 years work experience is required.
-Prior experience working with clients, producers, and/or TPA's preferred.
-Strong product knowledge preferred.
-Strong planning and project management skills preferred.
-Demonstrated proficient/advanced skill in Microsoft Excel (vlook up, pivot table, and macro) and Access required.
-Preferred proficient skill in mainframe TSO and JCL scripting.
-Excellent organization skills to be able to multi-task and meet increasingly tight deadlines required.
-Excellent written and verbal communication skills required.
-Strong interpersonal skills required.
-Strong analytical and problem-solving skills required.
-Demonstrated ability to drive results required.
-Have the ability to work independently and collaborate with internal business partners required.
-Demonstrated leadership and motivational skills in fast-paced environment.


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. Under certain circumstances, will consider a remote option.





Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 86715




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