Senior Specialist - Lifecycle Change

Location Designation: Hybrid 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

GBS

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 

Role Summary

Validate the accuracy and timeliness of lifecycle changes made to our clients’ policy terms and billing setup. Assess premium, billing and receivables impact of implemented changes. Conduct audits as needed to determine over/under payments. Work with internal business partners and Clients to drive resolution of system setup issues and audit findings. May act as subject matter expert and resource for team members. May develop and/or recommend training programs to address error trends.

Responsibilities

• Collect and validate required documents and data elements supporting change requests.
• Complete assigned Lifecycle Change tasks by validating accurate and timely system setup.
• Assess premium, billing and receivables impact of implemented changes.
• Work with internal and external business partners to educate on the use of premium remittance tools, and premium calculations as compared to specific policy plan designs.
• Perform audit procedures as needed to determine premium over/under payments.
• Work with internal business partners and Clients to drive resolution of system setup issues and audit findings.
• Identify procedural exceptions, error trends, and the probable reasons for their occurrence.
• Develop and/or recommend training programs to address error trends and assist with completion of process improvement projects.
• Audit and review the accuracy of policy termination activity and ensures compliance with SOX controls.
• Provide timely and accurate responses to phone and email inquiries from internal and external business partners.

Qualifications

• Bachelor’s degree in Accounting, Auditing, Finance or other related field preferred.
• 2+ years of previous service experience working in a customer/client-facing role required.
• Insurance industry knowledge and experience is a plus.
• Strong understanding of accounting principles, control procedures and audit standards, practices, and techniques.
• Demonstrates a strong focus on customer service when partnering with internal and external business partners.
• Demonstrates excellent communication and interpersonal skills.
• Strong computer skills including, but not limited to, MS Excel spreadsheet manipulation and MS Access data input Ability to multi-task and work with a sense of urgency in a fast paced environment.
• Ability to work successfully independently and as part of a team.

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 

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Salary range: $50,000-$75,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 88856