Senior Specialist


Date: Feb 14, 2021

Location: Bethlehem, PA, US

Company: New York Life Insurance Co

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Senior Specialist-Revnue Management Producer Compensation


Role Summary

Complete assigned portions of moderately complex to complex Producer Compensation setups and validations to ensure accuracy and consistency with administrative procedures and guidelines. Supports New Business validation, Sales Compensation, Life Cycle Changes, Premium Variance, Referral audits and Rate Renewal Validation processes based on demands of current inventory. Drives error correction and open over/under balance resolutions. May act as subject matter expert and resource for team members. May develop and/or recommend training programs to address error trends.




  • Collects and validates required documents and data elements in order to complete initial system setup, process broker of record changes and pay broker commissions.
  • Provides timely and accurate responses to phone and email inquiries from internal and external business partners.
  • Monitors and process assigned manual commissions payments through CEPP.
  • Completes assigned portions of New Business, Renewal/Lifecycle Changes, Premium Variance and Referral audits and special projects related to one or more business segments.
  • Provides in-depth training to clients in use of tool, and instructions on premium calculations as compared specific plan designs purchased by the client.
  • Processes Sales Compensations timely and accurately to ensure payroll schedule processing targets are met.
  • Performs specific audit procedures on moderately complex to complex audits to identify procedural exceptions and probable reasons for their occurrence.
  • May propose solutions to correct any procedural exceptions identified.
  • Follows established audit schedules and procedures on assignments.
  • Audits and reviews the accuracy of cancellation activity and ensures compliance with Sarbanes Oxley controls.
  • Complies with departmental policies regarding ethical and proper use of company equipment, including internet access, email and phone usage, in compliance with Cigna Information Protection Policy (CIP)
  • Documents audit tests performed, audit observations, and conclusions in accordance with documentation standards.
  • Partners with internal and external business partners on premium calculation education/training to ensure accuracy of payment calculations.
  • Develops and/or recommends training programs to address error trends and assist with completion of process improvement projects.
  • Provides in-depth training to clients in use of tool, and instructions on premium calculations as compared specific plan designs purchased by the client.



  • Bachelor’s degree in Accounting, Finance or other related field preferred.
  • Strong understanding of accounting principles, control procedures and audit standards, practices, and techniques.
  • Ability to multi-task and work with a sense of urgency in a fast paced environment.
  • Ability to work successfully independently and as part of a team.
  • Demonstrates a strong focus on Service Excellence when partnering with internal and external business partners.
  • Strong computer skills including, but not limited to, MS Excel spreadsheet manipulation and MS Access data input.
  • Requires seasoned knowledge of accounts receivable procedures and systems expertise for reviewing premium remittance payments.
  • Demonstrates excellent communication and interpersonal skills.



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Job Requisition ID: 83147 

Nearest Major Market: Allentown

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