Senior Specialist - Premium Validation


Posting Date: Feb 17, 2024

Location: Bethlehem, PA, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.





Role Summary


Complete assigned portions of moderately complex to complex premium validations and premium calculations based on demands of current inventory. Works with internal and external customers to review the premium remittance process and provide ongoing premium calculation support to ensure payment accuracy. Drives error correction and open over/under balance resolutions. May act as subject matter expert and resource for team members. May develop and/or recommend training programs to address error trends.



  • Collect and authenticate required documents and data elements supporting change requests.
  • Complete assigned Lifecycle Change tasks by validating accurate and timely system setup.
  • Assess premium, billing and receivables impact of implemented changes.
  • Work with internal and external business partners to educate on the use of premium remittance tools, and premium calculations as compared to specific policy plan designs.
  • Analyze month to month premium payment history, related payment support, and detailed census data to determine accuracy of premium calculation and remittance.
  • Work with internal and external business partners to drive error correction and resolution of open over/under balances.
  • Complete assigned Premium Variance Reviews and follows established service level agreements and procedures on assignments.
  • Develop and/or recommends training programs to address error trends and assist with completion of process improvement projects.
  • Provide timely and accurate responses to phone and email inquiries from internal and external business partners.
  • Comply with departmental policies regarding ethical and proper use of company equipment, including internet access, email and phone usage.
  • Technology Requirements:
    •    Functioning broadband (cable/DSL) should meet the following minimum requirements 50mb download/20mb upload speed
    •    Ability to hardwire into internet connection




  • Bachelor’s degree in Accounting, Auditing, Finance or other related field preferred.
  • 2+ years of previous service experience working in a finance-related customer/client-facing role required.
  • Insurance industry knowledge and experience is a plus.
  • Strong understanding of accounting principles, control procedures and financial standards, practices, and techniques.
  • Demonstrates a strong focus on customer service when partnering with internal and external business partners.
  • Demonstrates excellent communication and interpersonal skills.
  • Strong computer skills including, but not limited to, MS Excel data manipulation (complex calculations, vlookup, pivot tables)
  • Ability to multi-task and work with a sense of urgency in a fast paced environment.
  • Ability to work successfully independently and as part of a team.


#LI - EM1






Salary range: $50,000-$60,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 89856






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