Date: Nov 24, 2021

Location: Bloomington, MN, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.



The Mail and Money Movement group is seeking a manager to lead the Payments processing team for the Traditional Life Insurance products in the Minneapolis or Cleveland Service Center.  This team is responsible for the prompt posting of premium and loan payments into client accounts as well as the research and reconciliations of out of balance conditions. The manager leads a team of 8-12 individuals and is expected to foster a positive work environment and ensure associate performance is optimized while focusing on employee development.  The frontline manager is responsible for supporting associates on work related issues, client escalations and process exceptions.  Finally, they are to ensure that strong relationships are developed with external stakeholders to deliver process refinements, and technology enhancements.


Primary Responsibilities:

  • In consultation with the designated Officer, develop, implement and monitor work schedules to provide proper staffing of team to guarantee that work is completed accurately and within time standards.
  • Delegate work/projects to team members and provide daily consultations with staff on their assigned work and any complex cases.
  • Perform daily quality review checks on work completed by staff members. Direct report may be located in other service center locations.
  • Review management control reports and other workflow tracking tools to ensure that errors/issues are corrected in a timely manner, and work is distributed evenly and that each individual staff member is held accountable for his/her work.
  • Provide employee guidance and actively participate in the development and mentoring of employees.
  • Actively participate in regular performance reviews and advise employees regarding professional training and career growth.
  • Monitor, track, assess and report on daily processing goals, performance guidelines and quality standards up to management.
  • Initiate/recommend procedures to address issues where improvements are needed to assure product is administered correctly, while implementing timesaving procedures and maintaining low error rates.
  • Work in conjunction with other managers to report production problems, request system corrections, help with system testing and product enhancements, and assure that procedure manuals are updated.
  • Work cross site to jointly address process and production issues.
  • Monitor on core teams for new products, procedures and systems and share this information with staff members for ongoing training.
  • Handle special projects such as Office of General Council / Corporate Compliance requests, new product core team’s participation, and additional responsibilities as necessary or assigned by Officers in developing long range unit goals.



  • Associates, or bachelor’s degree preferred; High School Diploma or GED required
  • 3+ years of management experience required, preferably in a high-volume, metrics-driven financial services, Insurance or banking industry
  • Experience working in a high-volume, metrics driven call center or service center preferred
  • Able and willing to apply research and critical thinking skills to solution complex customer issues
  • Demonstrated success in motivating an inspiring staff through direction and guidance
  • Ability to apply sound judgment and tact in the resolution of administrative, customer service or management problems
  • Ability to forecast future needs and recommend policy changes with broad impact over the areas' operations
  • Ability to negotiate non-standard solutions and present decisions and recommendations to senior management


Training & Development:

  • Remittance Manager will undergo a comprehensive on the job training environment to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.


Shift Information:

  • This is a full-time position Monday through Friday. Candidates should be flexible to work between 8:00 AM – 6:00 PM during the work week




Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85203



Nearest Major Market: Minneapolis

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