2026 Group Benefit Solutions (GBS) SS&M - Digital Product Summer Intern - TN

Shape your future with a dynamic internship experience at New York Life. We offer opportunities across a variety of exciting businesses, including Actuarial, AI & Data, Finance, Investments, Technology, Underwriting, and more. Your internship journey is designed to challenge you through hands-on work experience that will equip you with valuable skills you can use anywhere. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and fun social events. By the end of your internship, you'll be equipped with new skills and a network that will propel you forward in your career journey.  

Role Overview: 

The Strategy, Solutions & Marketing (SS&M) organization serves as the strategic hub of Group Benefit Solutions (GBS), enabling the successful execution of key initiatives across the business. SS&M plays a critical role in advancing GBS’s priorities by developing differentiated products, delivering impactful marketing, shaping competitive strategies, equipping employees through targeted learning programs, and ensuring disciplined project execution. As a central connector across the enterprise, SS&M facilitates alignment, drives collaboration, and helps position GBS for long-term success. 

The Digital Product team within Strategy, Solutions & Marketing (SS&M) focuses on building and enhancing the logged-in portals used by employees and employers. Our goal is to deliver simple, intuitive digital experiences that make it easier for employees to file and track claims, and for employers to manage reporting, billing, and employee support. We partner across product, operations, and technology to improve adoption, streamline processes, and use data and customer insights to guide continuous improvements. 

The SS&M internship is a 10-week long program located in our Chattanooga office. Our program provides an opportunity for interns to gain exposure to different areas of expertise to aid in their career search, experience New York Life’s business values and corporate culture, contribute to project work across the organization, and participate in activities to develop and expand their professional skills.  

What You’ll Do: 

As an SS&M intern, you will collaborate with our teams on impactful, forward-thinking projects that drive business growth through creativity and innovation. In this role, you will gain hands-on exposure to strategic initiatives that influence how we engage clients, position our brand, and connect our people. 

Within the Digital Product team, you’ll see how product managers shape user experiences and deliver new features for our employee and employer portals. You’ll have the opportunity to: 

• Assist in gathering and analyzing portal usage data and customer feedback to identify trends and opportunities for improvement. 

• Support the documentation and review of new portal features, including light user testing and feedback analysis. 

• Contribute to cross-functional projects that enhance the employee and employer digital experience. 

• Help prepare reporting and presentations that translate data and insights into actionable recommendations for product teams. 

What You’ll Bring: 

You bring excellent written and oral communication skills, a strong desire to learn and identify improvement opportunities, and the ability to think strategically and analytically, inspiring innovation and new ways of working.  

Required Skills: 

You must be a rising junior pursuing a degree at an accredited college or university 

Preferred Skills: 

• Coursework or interest in business, data analytics, information systems, marketing, or related fields 

• Strong written and verbal communication skills, with ability to translate data or feedback into insights 

• Curiosity about digital experiences and how customer needs shape product design 

• Analytical mindset with comfort working with data; familiarity with Excel, Power BI, or survey tools a plus 

• Ability to collaborate effectively within a team environment 

• Prior internship, project, or campus leadership experience is a plus but not required 

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