Benefits Technology Consultant


Date: Sep 10, 2022

Location: Chattanooga, TN, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.





This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. Under certain circumstances, will consider a remote option.


Reporting to the Benefits Technology Lead, this position will support the build out and definition of the benefits technology roadmap, lead key initiatives in support of the roadmap, and focus on the development and strengthening of long term strategic relationships with benefits technology partners.




  • Bachelor’s degree in business, health management or related field; with a minimum of 8 years of experience in the insurance industry; benefits technology experience preferred.
  • Proven track record of developing strong relationships with distribution partners and vendor technology.
  • Ability to identify strategic needs and lead with little or no direction, resource key projects, and drive sound business direction based on market findings.
  • Open minded and creative – seeks ‘out of box’ solutions.
  • Ability to provide leadership and direction to cross-functional teams to ensure successful outcomes.
  • Goal oriented and personally accountable; resourceful and self-directed.
  • Ability to work effectively in dynamic, rapidly changing, team-based environment.
  • Act with agility and start up mentality; be prepared to engage quickly, switch gears, and take the next best action.


Specific Accountabilities:


  • Develop and manage aligned benefits technology vendor relationships, serving as single point of contact.  Oversight of contract negotiations and management of ongoing performance of agreement; ongoing evaluation to the division and our clients based on established expectations and goals. Identification and facilitation of issue resolution for aligned relationships.
  • Work collaboratively with cross matrix partners to gather market intelligence about products, pricing, positioning, value propositions, channel conflicts/opportunities to inform development / implementation of winning strategies and tactics.
  • Build and maintain a level of technical knowledge about technology solutions and partners.  Act as the SME resource and point of contact for preferred partners and the benefits technology industry as a whole. 
  • Create, distribute, and educate sales teams (internal and external) with effective tools and materials that articulate the value proposition of preferred vendors and the benefits technology industry.
  • Identification and facilitation of enrollment and administrative process efficiencies for benefits technology relationships.
  • Responsible for key initiatives and critical functions, e.g. benefits technology funding, in support of the benefits technology roadmap in support of profitable growth (including new sales, inforce growth, persistency, and participation results).


Required Competencies:


  • Results - Proven track record of developing successful relationships with third party vendors, exceeds goals and key performance indicators; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, problem solving, project management, and creative resourcefulness.
  • Strategic and drive innovation - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
  • Relationship Building - Enterprise thinker with proven ability to influence across a matrix environment.  Ability to develop strong relationships across all levels of the organization, and with external partners. 
  • Communication - Strong and effective communication skills; ability to create and communicate a compelling vision internally and externally. 
  • Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. Under certain circumstances, will consider a remote option.






Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87109




Nearest Major Market: Chattanooga

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