New Accounts Manager - NYLIFE Securities

Date: Jun 25, 2019

Location: Cleveland, OH, US

Company: New York Life Insurance Co

 

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

 

Alternate locations: New York, NY (New York)

 

 Advanced Service is looking for a high-energy candidate to help lead our NYLIFE Securities team!

NYLIFE Securities offers our Registered Representatives and their clients world-class brokerage services and a wide variety of investment options.  The NYLIFE Securities New Accounts Manager will be charged with leading a team of approximately 10 service professionals in establishing and servicing brokerage and mutual fund account solutions for our customers.  He/she will be responsible for inspiring the team in the delivery of “best in class” customer service to our agents and account applicants, and as one of our team’s Registered Principals, responsible for ensuring unassailability in our operations by fostering a culture of quality and accountability.  Advanced Service has a strong commitment to employee growth, and our NYLIFE Securities New Accounts Manager will also be expected to develop talent on his/her team through delivery of effective coaching, performance counseling, and career development guidance.

Primary Responsibilities:

  • Lead team towards outstanding service delivery at every point of interaction with our customers.
  • Monitor, assess, and report on daily processing goals, performance guidelines and quality standards.  Recommend and execute steps to address any performance gaps identified at either the team or individual level.
  • Identify and drive process improvement opportunities which result in quantifiable cost savings or improvements to the customer experience.
  • Review management control reports and other work flow tracking tools to ensure that errors/issues are corrected in a timely manner, work is distributed appropriately, and that each individual staff member is held accountable for his/her performance.
  • Support staff on resolution of challenging cases by helping to identify appropriate course of action.
  • Demonstrate a deep understanding of our products and service capabilities, as well as forward-thinking problem-solving skills.  Work in collaboration with other leaders in Service, Agency, and Corporate Compliance in the pursuit of solutions which best support our customers.
  • Develop and deliver meaningful performance reviews. Support the growth of our staff through identification of assignments which support our business needs as well as their professional development.
  • Drive strong employee engagement results.
  • Lead projects which support our business unit’s long-term goals, as identified by area officer.  This may include participation on core teams for new products, procedures and systems.
  • Foster a culture of innovation which supports Service’s five key strategies: 24/7 Service, Digitized, Unassailable, Insightful, and Wining Team.

Desired Skills & Experience:

  • Bachelor's Degree – Finance or Business discipline preferred, or equivalent work experience.
  • 3+ years experience managing service operations environment highly preferred.
  • Strong track record of employee coaching and professional development.
  • Advanced understanding of securities products.
  • FINRA Series 7, 24 required.
  • FINRA Series 53 preferred.
  • Excellent communication skills.  Ability to communicate complex information and brokerage terminology in an easy-to-understand manner.
  • Ability to inspire staff towards achievement of departmental goals.
  • Ability to manage staff remotely.
  • Outstanding problem-solving skills; ability to assess current state operations and lead process improvement efforts.
  • Proficiency in Word, Excel, PowerPoint, and ability to navigate multiple applications.
  • Familiarity with life insurance products and operations a plus.

 

 

 

SF:LI-JM1

 

 

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

 

EOE M/F/D/V

 

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Nearest Major Market: Cleveland

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