Loan and Withdrawal Representative


Date: Nov 23, 2021

Location: Cleveland, OH, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.



The Representative on the Loan and Withdrawal Team will be responsible for processing all basic disbursement related items, and communicating with Agents, Clients and Service Representatives on a daily basis. Representative will also be responsible for reviewing cases that have Power of Attorney / Trust / or Divorce paperwork attached to the case, and processing financial transactions accordingly.


Primary Responsibilities

  • Processes service requests related to disbursements of loans, dividends, partial withdrawals on New York Life products
  • Responds to 3rd party requests for information on products and benefits
  • Restores policies; reversing and updating financial transactions on policies
  • Reviews Trust, POAs and other court documents to confirm proper authorization to process transaction requested
  • Answers Agent and Policyholder calls, providing support and processing service requests related to the Life Disbursement Team 
  • Creating annual policy summaries from scratch, requiring manual calculations for established values



  • Associates, or Bachelor’s degree preferred, or equivalent years of related experience
  • High School Diploma required
  • 1 year of customer service and/or call center experience required
  • Knowledge and experience in loan processing related to insurance products preferred
  • Working knowledge of Microsoft Office systems, and ability to type quickly and accurately (45 words per minute preferred)


Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 85237



Nearest Major Market: Cleveland

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