Reconciliation and Remittance Representative


Date: Jun 6, 2019

Location: Cleveland, OH, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


As a member of our Worksite Remittance Team, the Representative will provide crucial service support to our customers, as well as, reconcile and process complex financial transactions in a dynamic environment. The representative will be relied upon to make sound decisions regarding issues related to remittance functions. Once trained, they will be expected to demonstrate a fundamental knowledge of life insurance contract provisions, related laws, regulatory requirements and company procedures.


Primary Responsibilities:

  • Establish new Worksite group arrangements to facilitate our voluntary payroll deduction program
  • Reconciliation and application of incoming life insurance premium payments toward the appropriate policies
  • Conduct necessary research and outreach to our customers to resolve payment discrepancies
  • Process financial and non-financial transactions using our workflow and administrative systems
  • Provide our agents, payroll administration contacts, and life insurance policy owners with outstanding customer service support
  • Knowledge of contract provisions and related laws, regulatory requirements and company procedures



  • 2+ years of customer service and/or call center experience in the Financial Services, Banking, or Insurance industry preferred
  • Accounting experience to include research of accounting discrepancies, Reconciliation, Cash Applications, Accounts Payable, or Accounts Receivable strongly preferred
  • Demonstrated experience in critical thinking and independent problem solving ideal
  • Associates or Bachelor’s degree preferred



This is a full time position Monday through Friday.  Candidates should be flexible to work any 7.5 hour shift between 7 am and 6 pm during the work week.



Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.




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Nearest Major Market: Cleveland

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