Date: Jan 7, 2022

Location: Cleveland, OH, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.



The Suitability Team is responsible for ensuring that both new sales and inforce transactions are appropriate for our clients. This determination is made via an analysis of customer purchases in the context of their investor profile information, investment objectives, and corporate suitability guidelines. The Team also provides support to our agents in the Field by addressing inquiries pertaining to cases which are under suitability review, as well as general questions regarding our suitability program and parameters. The Suitability Associate’s role has a significant impact on the success of the business unit since it directly contributes toward our company’s compliance with regulatory standards, protecting our clients from inadvertently purchasing products which do not meet their needs and objectives, and ensuring an overall positive customer experience.


Working under the direction of the Suitability Manager, the Suitability Associate is responsible for the analysis of new business and inforce transactions to ensure that they comply with our corporate suitability standards, and then providing recommendation for approval or declination to a team Principal. The position is expected to provide outstanding customer service and support to the Field by addressing suitability-related inquiries that are received through the team's call queue. The Associate is also expected to take on a larger workload relative to our Junior Suitability Representatives, provide insight on more complex cases, and contribute towards the success of team projects designed to improve our service, workflow, and/or compliance with company and regulatory guidelines.




  • Review inforce and new business transactions that pend for suitability review using internal systems; Provide recommendations to a Principal as to whether each transaction should be approved or declined, in accordance with corporate suitability standards.
  • Conduct outreach to our agents to inform them of any transactions which pend for review, explain the nature of the pend in question, and procure updated information which may be material to our review process.
  • Provide outstanding service support to our agents who contact us with suitability-related questions.
  • Maintain strong working knowledge of our administrative systems, products, and services.
  • Compose accurate client correspondence confirming any Investor Profile changes made as a result of agent outreach.
  • Participate in special projects as assigned by the Suitability Manager. Relevant projects could include participating in the design and testing of new suitability workflows, assisting in the creation of revised suitability testing criteria, managing data on shared information platforms (i.e. - maintaining templates and procedures on the team's Sharepoint site), and contributing to Field News publications designed to remind our agents of important aspects of our suitability program.



  • Bachelor’s degree is preferred; high school diploma or GED required
  • FINRA Series 6 or 7 required
  • 2 years’ experience with  Life and Annuity products (life insurance, fixed, variable and income annuities and mutual funds) strongly preferred
  • Good judgment and decision-making skills are crucial, particularly with respect to making sound recommendations to approve or decline proposed transactions
  • Ability to effectively manage workload and keep the Suitability Manager appraised of any potential obstacles in addressing all assigned cased in a timely manner.
  • Strong oral and written communication skills
  • Proficiency with MS Office Suite (Outlook, Excel, Teams, PowerPoint, Word, OneNote)


Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 84884



Nearest Major Market: Cleveland

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