Enterprise Middleware Operations


Date: Mar 17, 2019

Location: Lebanon, NJ, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.


Job Function and Key Duties & Responsibilities

This position is responsible for the support, upgrade, deployment and major projects pertaining to the Web/Middleware Share Infrastructure. The environment is comprised of WebSphere Application Server, WebSphere Message Broker, and Apache Webserver  The individual will work with other infrastructure and Application Development teams to ensure that Line of Business Web Application are available and reliable to the business community.                                                                                                                                                                       

  • Subject Matter Expert in Web and Middleware technologies  
  • Govern and oversee Managed Service Provider
  • Lead troubleshooting complex issues within the Middleware environment, operating as level 2.5 support, coordinating with other teams when needed, documenting the results and developing solutions to prevent future incidents.
  • Lead major projects, developing implementation plans, tasks, and coordinating the effort to implementation.
  • Produce metrics and status reports to present infrastructure performance and work initiative progress to leadership. Assist with reporting 'best practices', availability and service management metrics measuring the success of the team effectiveness
  • Bring knowledge and expertise in IT processes and controls and incorporates those ideas into the technology community. 
  • Maintain an awareness of processes used in the industry and by other leading global IT organizations; uses this information to develop new strategies and recommendations for their area of process expertise.
  • Lead a network of resources across IT to identify process improvements, benchmark and validate innovative solutions, and integrate marketplace best practices as appropriate.


Required Qualifications

Minimum of 7 years experience supporting Web Infrastructure technologies in a large scale multi-platform Unix environment with 7/24 support. Experience in an infrastructure organization in supporting, deploying and upgrading Web Infrastructure.  This includes working with Application Development teams to understand their requirements and ensure they are leveraging the capabilities of the environment.


  • Experience in providing 7x24 operational support of a large scale shared infrastructure.
  • Leadership and team working skills for leading technical projects and managing multiple projects across business and technology groups
  • Collaborates with others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions
  • Works independently, with guidance in only the most complex situations
  • Ability to define reliability, recoverability, maintainability of components    
  • Able to ensure that services perform as required and that all risks associated with availability are identified and appropriately handled    
  • Troubleshooting, diagnosis and resolution of availability related incidents and problems   
  • Experience in working with a Managed Service Provider   



  • 7+ years experience working with IBM MQ, WebSphere Application Server, and WebSphere Message Broker or equivalent
  • 7+ years experience with Apache Web Server
  • Experience with web messaging (SOAP)
  • Experience on Unix Platforms, preferable Red hat Linux
  • Experience with Internet related topic like SSL, TLS, Load Balancing, Reverse Proxies and Firewalls
  • Broad knowledge of Internet network protocols: TCP/IP, HTTP/S, DNS
  • Broad knowledge of Relational Database






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