Date: Jun 22, 2022

Location: Dallas, TX, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


Our production support team is responsible for providing guidance and resolution on system and operational issues the frontline Service teams encounter when providing customer service to our NYL clients.


Primary Responsibilities:

  • Manage daily workflow queue per assignment
  • Triage and resolve daily system & policy specific production items
  • Review & monitor various daily reports and act to address any discrepancies and potential issues without management intervention or approval
  • Lead collaborative discussions with the Business/Technology to effectively investigate, discuss, prioritize and resolve production system defects
  • Assist with system/product remediations
  • Influence processing improvements by using report data and trend analysis
  • Communicate consistent system information/changes to Service operation
  • Build, document, maintain and own production support processes and procedures

Desired Skills & Experience:

  • Bachelor's Degree - Business discipline preferred
  • At least 3 years of experience with production support, focused in investigating system issues, documentation of findings and resolution
  • Ability to work well under pressure & exercise flexibility
  • Understand/meet deadlines and act with a sense of urgency
  • Self-starter with ability to be accountable for assignments
  • Need to multitask and be flexible to transition efficiently with several competing priorities
  • Good analytics skills
  • Ability to positively deal professionally and collaboratively with internal customers
  • Strong verbal, written and listening skills
  • Proficient PC skills including Microsoft Office package: Word, Excel, and PowerPoint


Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Job Requisition ID: 86900



Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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