Commissions Senior Specialist

Location Designation: Hybrid - 3 days per quarter 

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

The Commissions Senior Specialist is responsible for performing agent commissions processing requests and Quality Review on manual and system-generated commissions transactions. This includes calculating commissions for Life, Annuity and IDI products using established procedures, protocols, systems/resources, and answering agent and field office questions via phone and email. The role also entails submitting Intakes as part of the Production Support effort for the Commissions Production team.

RESPONSIBILITIES:

• Works autonomously within established guidelines to perform standard commissions calculations across all administrative systems (CTP/CAS/CASTL, rPay, and CyberLife Fixed and Variable), and resolving issues as they arise.

• Analyze and log Intakes; collaborate with technology to prioritize previously identified system issues.

• Run daily Quality Review reports utilizing MS Access, Excel, Crystal Reports, and Tableau

• Handle telephone inquiries related to commission questions or other routine commissions requests.

• Prepares correspondence and response to agents, and/or legal entities using established templates.

• Ability to resolve and explain complex commission problems with limited supervision.

• Assists with the implementation of procedural changes.

• Participates in projects and initiatives as requested.

• May assist in preparation of monthly reports.

QUALIFICATIONS:

• High School Diploma or GED required; Bachelor’s degree preferred.

• Ability to Operate as a generalist with knowledge of other forms of agent compensation including answering basic questions related to: Expense/Training Allowance, Persistency Bonus, and Premium Drawing NYLIC.

• Knowledge of agent-sold Life & Annuity products

• Knowledge of administrative systems, e.g., CTP/CAS/CASTL, rPay, and CyberLife (Fixed and Variable).

• Proficiency in MS Word, PowerPoint, and Excel.

• Experience with Tableau to assist in the administration and expansion of Dashboards preferred.

REQUIRED SKILLS

• Strong organizational skills.

• Strong analytical and decision-making skills.

• Strong oral and written communication skills.

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Pay Transparency

Salary Range:  $52,500-$90,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 90917