QA Test Lead


Date: Jun 1, 2021

Location: Dallas, TX, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




Location: Dallas, TX or NY Metro


We are seeking an energetic and experienced QA Test Lead with working knowledge in a Scaled Agile environment. As the Test Lead within the Technology QA group, you will be accountable and responsible for creating, facilitating the cross-team review and approval of, and maintaining on an ongoing basis the overall test strategy and plan that will drive and govern the execution of a specific program, project, or initiative.

This role requires leading testing teams, ensuring effective delivery and integration of software release within the broader QA organization. You will be responsible for detailing test types, test phases and correlating entrance and exit criteria, key test conditions/scenarios, timing, sequencing, and dependencies as well as guiding testing resources to successfully ensure the development and execution of detailed test cases/scripts and developing test data requirement.



  • Provides direction for the testing team, ensuring that activities of the team are aligned with related functions and initiative
  • Designs and develops overall Test Strategy and Plan that, when executed, will effectively identify defects as early in the development cycle as possible
  • Assist the QM team through a period of technology modernization at NYL
  • Tracks key testing metrics and ensures regular and consistent communication of progress towards overall testing goals to IT core team and business stakeholders
  • Leads the testing team to achieve higher levels of competency, effectiveness, and internal process improvement
  • Responsible for coordination and execution of system verification testing and establishing, maintaining, and implementing the test methods and procedures necessary for verification of business applications
  • Facilitates testing-related development activities, guiding testing teams within the Agile Release Train in the definition of approach, test cycles, scenarios for testing all testing types and phases, etc.
  • Ensures that assigned testing teams work together effectively and that the testing function is properly integrated across technological areas (supports end-to-end testing)
  • Coordinates User Acceptance Testing with the assigned business users
  • Ensures technical requirements are traceable to business requirements, and review business requirements and User Stories for clarity and testability
  • Develop and review final test summary/closure report, obtaining business stakeholders' sign-off for promotion to production
  • Ensures key test planning deliverables are consistent and compliant with TCoE standards
  • Interfaces effectively with management on organizational testing needs and incorporates feedback into overarching testing strategy
  • Creates/review and approve test plans/test cases, evaluates progress, and results, and makes adjustments as necessary to meet commitments
  • Supports Testers in defining application and integration test scenarios and preparing test scripts and data
  • Actively participates in Agile Scrum ceremonies with peer group to foster a culture of continuous improvement
  • Ability to work closely and cordially with Business Partners, and external vendors
  • Understand and build automation where capable surrounding modernization and business as usual efforts for our Agency systems
  • Ensures standards and guidelines set forth by the Test Center of Excellence (TCoE) are followed by his/her respective team
  • Aides the Manager in establishing a baseline of QA team performance, monitoring overall delivery metrics, and ensuring the function is continually improving year over year



  • 8-10+ years' experience of relevant testing experience required, including leadership experience
  • 5+ years of leadership experience running multiple QA teams
  • Financial services or insurance experience is a plus
  • Experience managing onshore / offshore resources from a staff augmentation and managed services arrangement
  • Experience with test and defect management processes, tools, and metrics
  • Experience in significantly improving testing practices within an organization a plus
  • Software Development Engineer background in Test (SDET) and/or DevOps a plus


Required Skills

  • Advanced knowledge of common testing procedures and methodologies
  • Understanding of test design techniques
  • Advanced knowledge of IT concepts, strategies, methodologies and the software development lifecycle
  • Experience in leveraging on-shore / off-shore staffing for QA activities
  • Extensive knowledge and experience in testing APIs, Web Services, UI, Distributed and Mainframe Systems
  • Knowledge of Cloud based applications with JSON/Web Services APIs
  • Experience in SCRUM methodologies on large complex Agile projects
  • Working knowledge of Agile tools like Rally (Agile Central) and JIRA
  • Experience with test management tools; PractiTest, Quality Center (QC), Jira, Rally
  • Experience with Soap UI, Postman, SharePoint
  • Ability to contextualize testing activities against business strategy and technical delivery
  • Experienced facilitator in defect management process
  • Strong interpersonal, verbal, written communication, analytical and problem-solving skills
  • Strong working knowledge of the QA review and testing process, designing test scenarios and test scripts, including understanding of various testing techniques
  • Has extensive knowledge of principles, practices and procedures in a testing environment, to the point that they serve as a technical resource to other professionals in the field
  • Ability to manage multiple competing priorities while driving resolution and getting results
  • Familiar with new, innovative trends or tools in the QA industry, with an ability to drive innovation across teams



  • BS in Computer Sciences/Engineering preferred but not required




Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 83648




Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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