Senior Brokerage Services Representative


Date: Jan 12, 2021

Location: Dallas, TX, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our FoundationIt all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Brokerage Services- Senior Representatives are responsible for providing outstanding customer service by primarily handling incoming calls from our NY Life sales professionals, their staff and directly from clients. This is a very structured position that includes learning and communicating operational/legal procedures, multiple systems and financial industry policies while working in a fast-paced environment. Additional duties and tasks (processing, special projects, etc.) will be required dependent upon business needs.


Primary Responsibilities

  • Provide best-in-class service to our agents and clients by taking approximately 40 inbound calls per day
  • Handle incoming trading calls on all product types (stocks, bonds, mutual funds, options)
  • Handle escalated issues and the IR Correspondence queue including writing letters of indemnity to correct errors
  • Assist with the training and mentoring of new staff members
  • Meet established individual performance expectations and operate in a team environment to contribute to the company and team goals
  • Demonstrate advanced knowledge of operational procedures, company policies, industry principles and confidently communicate this to callers
  • Learn and maintain a strong working knowledge of multiple systems, products and services.
  • Provide overflow assistance for processing areas
  • Participate in cross training and on special projects (researching and pulling documentation for audit items) assigned by the Investor Relations Manager


Desired Skills & Experience

  • Bachelor's Degree – Finance or Business discipline preferred, high school diploma or GED required
  • Series 7 & 63 FINRA licenses required
  • Excellent verbal and written communication skills along with listening skills
  • Positive, customer focused attitude with a desire to exceed customer expectations
  • Must be able to operate in a team environment and contribute to the company and team goals
  • Strong technical and analytical skills required             


Training & Development

Brokerage Services Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.


Shift Information

 This is a full-time position Monday through Friday between the hours of 9:00 AM and 5:00 PM Eastern.




Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.




If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

Job Requisition ID: 83104 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Social Media, Outside Sales, Customer Service Representative, Series 7, Marketing, Sales, Customer Service, Finance