Process Improvement Analyst


Date: Jan 9, 2019

Location: Jersey City, NJ, US

Company: New York Life Insurance Co

New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion.


New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+ (Source: Individual independent rating agency commentary as of 8/1/17).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.



Role Summary

  • Identifies and solves Technology Organization process issues and problems, designs, develops, and delivers process improvements.  Build strong relationships with enterprise technology personnel and drive requirements, propose alternatives and suggest/implement best practices.


    Key Responsibilities

  • Responsible for the implementation of change management efforts, as well as new processes and continual improvement of existing processes for the Process and Governance function within the Technology Organization.  Also, responsible for the implementation of new processes and continual improvement of existing processes for the Technology Organization. Establish, implement and sustain a framework for identifying, planning, delivering, communicating, training, monitoring and supporting Technology processes and services. They ensure processes are consistent, repeatable, measurable and tracked.
  • Provides end-to-end process thought leadership that ensures alignment of process, tools, and people for Technology Development Life Cycle and Service Management.
  • Facilitate process development workshops with process owners, subject matter experts, and stakeholders to identify opportunity gap and best practice solutions.
  • Resolve cross-functional and process conflict and drive decision-making through creativity, negotiation, leveraging data, and industry best practices.
  • Assists with the design of performance metrics for continuous improvement initiatives
  • Describes and documents critical cross-functional technology process flows
  • Analyzes and identifies trends in performance metrics
  • Leads process improvements sessions with assigned area of responsibility
  • Defines current state and desired state, conducts gap analysis and deploys strategies for closing gaps
  • Applies process re-engineering techniques and methods in analyzing process flow to develop appropriate corrective action recommendations
  • Recommends opportunities to improve processes effectiveness, efficiency and variance based on analysis
  • Plans and creates strategic proposals for change with peers to ensure that each area’s needs and perspectives are considered
  • Analyzes risk and proposes solutions to balance risk with benefits to the enterprise.  Leads and reinforces the transition proves
  • Provides frequent communication to organization and clients about the change (rationale, expected outcomes, and impact to “big picture”) and the impact of the change to individuals and technology organization
  • Builds a coalition of sponsorship (managers, leads, staff) and manages resistance to change.
  • Collaboration with other functions on establishing and documenting joint standards with TDLC
  • Understand existing and evolving technology standards and tools and their impact to TDL


    Education / Training

  • Bachelor's Degree in Business Technology, Accounting, or Finance.


    Required Skills / Knowledge

  • Proficient in analytical thinking, building relationships, business acumen, collaboration, information seeking, innovation, openness to learning, and problem solving.
  • Excellent formal and informal presentation skills; strong communication and facilitation skills
  • 5+ years of Business Analysis, problem solving, operations, process improvement, or related experience    
  • Change Management, training or coaching skills
  • Preferred experience in TDLC Methodologies - Agile and DevOps and ITIL, Lean Six Sigma, Kaizen frameworks and methodologies






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