Institutional Annuities Client Service Representative

Location Designation: Hybrid - 3 days per week 

At Institutional Annuities, New York Life's specialized annuity business, you'll play a pivotal role in crafting financial stability for businesses and institutions nationwide. Our diverse suite of annuity products, ranging from capital market offerings to pension risk transfer solutions, empowers organizations of all sizes to navigate risk and secure their future financial obligations.

Are you detail oriented, customer-focused, accountable, efficient, and engaged with a commitment to service excellence?

Are you interested in a client service and administration role focused on the retirement industry?

Do you have experience processing transactions (i.e.: deposits/withdrawals)?

Do you have the ability to learn and apply life insurance & annuity product knowledge?

Great! Thank you for your time and consideration.

Training & Development:

Client Service Representatives undergo training to learn about the product, contract provisions, and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

The Representative is responsible for client service and administration of group annuity contracts that fund pension plan obligations.

What you’ll do:

• Process annuity requests: Handle Group Annuity contracts with precision and in accordance with contractual provisions.
• Customer interactions: Manage inbound and outbound calls, addressing inquiries from both institutional and individual annuitants.
•  Provide accurate information: Offer up-to-date data on pricing, interest calculations, account balances, audit inquiries, and tax filings to our Institutional clients.
• Customer relationship management: Establish and maintain high-quality relationships with internal and external customers, assessing and responding to their needs effectively.
• Operational and policy understanding: Develop a thorough understanding of operational procedures as well as company, industry, and regulatory policies to communicate effectively with clients.
• Knowledge maintenance: Learn and retain a strong working knowledge of multiple applications, products, and services.
• Support services: Provide invaluable support to the Stable Value Service group  , such as validating scheduled and unscheduled distributions and handling required callback verifications on applicable wires.

What you need for the job:

• Bachelor’s Degree or equivalent business experience.
• General knowledge of Group Annuity Contracts and/or Stable Value Contracts is a plus.
• Understanding of Pension Plans (Defined Benefit/Contribution) is advantageous.
• Excellent time management, organizational, and multi-tasking skills are essential to manage a diverse workload effectively.
• Strong written and verbal communication skills.
• Result-oriented mindset and a team player.

Bonus points for these:

• Assist with projects as needed, showcasing your versatility and commitment.
• Demonstrate ability to apply   technical industry knowledge and adapt to changing technologies seamlessly.
• Maintain flexibility in a dynamic environment.

Join us and be part of a team that values professionalism, continuous learning, and customer satisfaction. Your contributions will not only help our clients achieve their goals but also pave the way for your personal and professional growth. Apply today and embark on a journey of excellence with us!

This position offers a hybrid work schedule with remote working Mondays/Fridays and on-site collaboration in our Jersey City office Tuesdays/Wednesdays/Thursdays.

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Pay Transparency

Salary Range:  $32,500-$57,500 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 90829