Manager - Pension Risk Transfer Annuity Service and Operations


Date: Sep 16, 2022

Location: Jersey City, NJ, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


This position involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.


We are seeking a dynamic and forward-thinking leader to lead a client services and operations team in our Institutional Annuities (IA) Pension Risk Transfer (PRT) business in a hybrid role at our Jersey City location. The PRT team services group annuity contracts, which fund defined benefit pension plan obligations and works with annuitants and plan sponsors. Reporting to IA’s COO, and a member of IA’s Service and Operations Leadership Team, the PRT Service and Operations Manager drives service excellence and continuous improvement in support of IA’s growing PRT business.


Primary Responsibilities: 


  • Lead a team responsible for call center, new business, retirement benefit calculations, in-force transactions, tax reporting, and death claims
  • Handle the hiring, management, and development of a team of client service and operations professionals
  • Set team priorities to optimize service delivery and ensure client inquiries and requests are handled in accordance with departmental standards
  • Promote a client focused orientation and an environment of collaboration and continuous improvement
  • Implement process enhancements and remove barriers to providing quality and timely service to our clients
  • Help identify and coordinate technology enhancements to PRT administration systems and provide oversight for user acceptance testing
  • Identify issues impacting service delivery and, to ensure they don’t persist, develop action plans to remediate them
  • Lead training and procedure reviews and updates
  • Work with closely related areas, e.g., PRT New Business, Technology and Risk to coordinate work activities and improve efficiency


Desired Skills & Experience


  • Bachelor's Degree, business discipline preferred
  • Strong leadership abilities: able to communicate objectives, delegate and motivate, and promote teamwork and efficient workflow 
  • Minimum of 3 years of experience managing a client services and/or operations area
  • Understanding of pension risk transfer operations and/or income annuity operations preferred
  • Excellent oral and written communication skills
  • Strong Microsoft Excel and Word skills


This position involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.



The salary range for this position is between $80,000 - $120,000. This position is eligible for a discretionary bonus and benefits.






Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87358




Nearest Major Market: New York City
Nearest Secondary Market: Newark

Job Segment: Operations Manager, Service Manager, Risk Management, Call Center Manager, Call Center Supervisor, Customer Service, Operations, Finance