Senior Institutional Client Service Representative - Stable Value & Guaranteed Products

Location Designation: Hybrid - 3 days per week 

Role Overview:

The Institutional Client Service Representative plays a critical role in supporting institutional clients across our Stable Value and Guaranteed Products business lines. In this role, you will ensure accurate trade processing, resolve service-related issues, and provide timely, high-quality client support. You will also build and maintain strong relationships with clients and internal partners, contributing to the continued growth and success of our institutional business.

Training & Development
You will receive training, ongoing coaching, and mentoring to develop expertise in institutional products, contract provisions, and transaction processing. Our supportive environment is designed to help you build the skills needed to excel, while providing opportunities for career advancement within Client Services and the broader Institutional Investments team.

What You'll Do: 
• Process trades for Guaranteed Products and the Stable Value Investments Group in compliance with audited operational procedures.
• Support the Participating (“Par”) Group by processing contractholder-directed annuities and lump sum requests, and by responding to contract-related inquiries.
• Resolve service-related issues, including “not in good order” situations from NSCC trading, using established departmental procedures.
• Provide accurate and timely information to stable value clients, including pricing, accrued/credited interest calculations, account balances, audit inquiries, and tax reporting support.
• Establish and maintain strong internal and external relationships by assessing client needs and responding effectively.
• Demonstrate a solid understanding of Stable Value client operational procedures, industry practices, and regulatory requirements; effectively communicate this information to clients.
• Maintain strong working knowledge of applications, products, and services to support evolving client needs.
• Maintain records and files in accordance with company business policies.
• Partner with internal teams (Investments, Operations, Compliance, etc.) to ensure seamless client service and resolution of complex inquiries.
• Identify and recommend process improvements that enhance efficiency, accuracy, and client satisfaction.

What You'll Bring: 
• 3–5 years of client service or operations experience in financial services, preferably with annuities, stable value, or retirement products.
• Background and knowledge of Group Annuity Contracts and/or Stable Value Contracts and terminology.
• Excellent time management, organizational, and multi-tasking skills to manage a varied workload effectively.
• Strong computer skills with proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.
• Bachelor’s degree in Business, or related field preferred.
• Ability to adapt quickly and remain effective in a dynamic, fast-paced environment.
• Demonstrated ability to apply technical industry knowledge to day-to-day issues and leverage technology for improved service delivery.
• Flexible and resilient in a changing environment.
• Willingness to assist with department initiatives and cross-functional projects, contributing subject matter expertise and insights.

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Pay Transparency

Salary Range: $50,000-$65,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 92590