Solution Engineer (Policy Administration)


Date: Mar 16, 2023

Location: Jersey City, NJ, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



This role is Hybrid and only 3 days per month required to be in Clinton, NJ office

Location: Clinton, NJ


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

Role Summary
The Retail Life Solution Engineer serves as an SME (subject matter expert) on various technical components connected with application workflows. This role will play an integral part in various development and enhancement efforts, while providing support for other efforts connected with the Retail Life portfolio.


Primary responsibilities include designing, developing, testing and implementing functionality and / or user interface changes for web-based applications. Typically, this role will work in a team environment with an architect, business analyst, quality analyst and project manager to modify existing applications to meet user requirements. Expectations are that this role will be:

  • familiar with integration patterns as well as connections to other applications and components within the ecosystem
  • required to troubleshoot application issues and bugs
  • able to research technical problems and suggests improvements for web applications
  • able to analyze and integrate new web products\technologies with existing web applications to improve design and functionality

Key Responsibilities

  • Understand the full stack application (Infrastructure through UI), ensuring currency and adherence to NYL and industry standards
  • Fully understand the business workflow/functionality to ensure that technical solutions are meeting business requirements
  • Act as a subject matter expert in assigned functional domain(s), technologies and applications
  • Ensure documentation is continuously updated and represents an accurate level of detail
  • Perform impact analysis of changes requested / required within the ecosystem
  • Support initiatives through the entire solution delivery lifecycle from initial kickoff to production deployment, identifying potential technical risks and develop mitigation plans
  • Have the mindset for continuous improvements and identify opportunities for  Automation within the tech stack
  • Provide recommendations to users on appropriate solutions, along with guidance concerning the business implications of application development projects
  • Facilitate and lead design review sessions and technical discussions
  • Work with Enterprise Architecture team to ensure standards and best practices are being adhered to
  • Develop high-level solution designs to satisfy requirements, identify patterns, constraints and risks
  • Appropriately estimate effort and duration for required changes
  • Oversee and/or execute the creation of lower-level designs and development efforts within both agile and waterfall frameworks
  • Work closely with test teams to ensure effective test coverage of required changes to support technical implementation
  • Perform peer reviews and abides by separation of duties to ensure quality
  • Identify and execute opportunities to modernize technology, simplify logic, streamline processes, update architecture, etc. to enhance business performance and/or reduce risk
  • Assist in evaluating new technologies that may enable business success
  • Stay up-to-date on emerging trends and technologies and ensure that they are integrated into technical solutions whenever possible


Required Experience

  • .net/angular technologies
  • Proficiency in Oracle developer tools/processes (including database procedures / packages/functions, SQL, PL/SQL), Oracle Forms, Unix/Linux operating systems (including shellscripts).
  • IT DevOps tools – GITHUB, Jenkins, HCL Launch
  • Able to identify applicable practices for New York Life and recommends new directions to management as appropriate
  • Possesses a broad understanding of current and emerging technologies, i.e., what is and what is not possible
  • Typical candidates will possess 5+ years of relevant experience but will also consider candidates with less years of experience and BA/BS Degree or equivalent


Desired Skills

  • Mainframe – TSO/ISPF, JCL, COBOL
  • IIB 10 workflow experience
  • Mainframe technologies from 3rd party vendors such as SyncSort, FileAid, eXpeditor, ISPW, etc.
  • Understands how various new technologies can meet business needs, taking into account the business risks and benefits of adopting a new technology
  • Life Insurance experience
  • Possesses good understanding of a variety of development methods, including agile and waterfall, and their implications for a project


Additional Skills

  • Ability to learn trending technologies and apply them to business solutions
  • Ability to facilitate technical discussions with diverse and cross-functional groups
  • Able to resolve issues independently, analyzing solutions using judgment, knowledge and prior experience; develops a new perspective using existing solutions
  • Track record of rapidly learning and mastering new technologies with the resources at hand, whether or not formal training is immediately available
  • Conducts complete diagnosis of most business problems, factoring in a strong understanding of the business processes and anticipating implementation obstacles
  • Excellent leadership skills with the capability to work closely with other technical areas, vendors, consultants, etc.
  • Excellent verbal and written communication skills, including an ability to tailor communication to the target audience to achieve desired results
  • Able to transform business change into system level solutions. Understands the business impact of different solutions and can assess and communicate the tradeoffs between business needs, technology requirements, costs, and risk
  • Effectively and proactively manage expectations
  • Detail oriented individual with strong analytical, problem-solving, and organizational skills
  • Ability to be self-directed, a good team player and the capacity for effective time management
  • Ability to clearly communicate to both technical and business teams
  • Solid in-depth understanding of Life Insurance or Financial Services industry
  • Collaborates with senior level users to identify innovative methods of leveraging technology to improve efficiency, quality, and speed to achieve successful outcomes.
  • Recommends investments in new tools or the adoption of new processes/methodologies
  • Performs risk assessment and develops a contingency plan with possible alternatives and a recommendation when unanticipated situations arise


 Education / Training

  • Required: Bachelor's degree in Computer Science
  • Master's in Computer Science; prefered but not requiredSF: LI-CC1






Salary range: $105,000-$160,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 88788




Nearest Major Market: New York City
Nearest Secondary Market: Newark

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