System Analyst


Date: Jan 30, 2019

Location: Jersey City, NJ, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


System Analyst

Location: Jersey City, NJ


New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterey New York Life in Mexico.


New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2014 operating earnings of $2.021 billion. Total assets under management at year end 2014, with affiliates, totaled $552.82 billion. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/11/15).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for 170 years.


The MyNYL team is in search of a system analyst.  This role will require skills in business analysis, systems analysis, documentation of business requirements, solution recommendation, and decision making.  This role must possess an understanding of insurance and/or annuity products.  


Key Responsibilities:

  • Elicit, document, prepare and manage business requirements package for stakeholder sign-off and delivery to technical teams (who will translate into technical requirements and artifacts for solution design and delivery)
  • Responsible for the coordination and execution of business analysis and establishing, maintaining and implementing the tools, methods and procedures for the business analysis process.
  • Establish meaningful traceability between related requirements
  • Documented requirement artifacts should utilize industry standard diagram techniques to enhance the clarity of definition, including: process flows, context diagrams, use cases, wireframes, etc.
  • Set requirement baselines upon obtaining requirements package sign-off and support requirements change management, analyze impact and obtain change sign-off throughout Technology Delivery Life Cycle (TDLC) framework
  • Ensures accuracy of functional requirements/specifications for handoff to development team.
  • Interface with Business Partners, Technical resources (i.e. Solution Engineers, Systems Analysts, Test Leads), Architecture, and Quality Assurance to translate and simplify requirements, ensure requirements are met throughout entire TDLC framework, and verify that the implemented solution meets the requirements
  • Act as a liaison between the business and IT design & delivery teams
  • Act as a liaison between the business and IT design & delivery teams
  • Identify and articulate the need for requirements change and assessing the impact of the change
  • Works within Operational Excellence COE business analysis standards and participates in continuous improvement efforts
  • Liaises among stakeholders to elicit, analyze, communicate, validate and document requirements for new and/or changes to business processes, policies and information systems
  • Understands business problems and opportunities in the context of the requirements and recommends solutions that enable the business
  • Facilitates relationships and translates business needs into technology solutions
  • Facilitates requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements
  • Translates business requirements into functional requirements
  • Applies thorough understanding of business processes and user needs to formulate and define system scope and objectives
  • Tracks progress of projects to ensure alignment to requirements; manages any deviations from requirements to ensure resolution
  • Performs a liaison between the business and IT Services
  • Translate and simplify requirements
  • Verify that the implemented solution meets the requirements
  • Identify and articulate the need for change and assessing the impact of the change
  • Analyze and interpret business and user requirements into functional requirements and specifications that have an appropriate level of detail suitable for use by the development implementation teams.
  • Solicit client requirements using walk-through, document analysis, storyboards, use case scenarios, business analysis, task and workflow analysis
  • Write clear and concise requirements ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.
  • Support project managers to ensure key deliverables are met in an accurate timely manner assisting in the troubleshooting of problems and issues; make recommendations and provide alternative solutions when it applies.
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats



  • Expert-level Microsoft Office skills (Excel, Access)
  • Strong SQL background (TOAD, SQL Workbench)
  • Strong attention to accuracy and detail
  • Strong technical proficiency and demonstrated ability with data management technologies
  • Ability to explain technical solutions to technical and non-technical teams
  • Analytical and critical thinking skills required
  • Ability to quickly prioritize multiple assignments to figure out which competing tasks are most important
  • Must be very organized and have excellent follow-up and problem solving skills
  • Must be team oriented in interacting with a diverse group
  • A proactive self-starter with the ability to work independently with limited supervision
  • Ability to work in a fast-paced environment and manage multiple simultaneous priorities


Previous Experience

  • Bachelor degree with relevant experience required
  • 5+ years of data analysis/systems analysis experience
  • Exposure to SOAP, RESTFUL web services, XML, JSON
  • Experience with programming languages (COBOL, Java, .NET, etc.) would be a plus
  • Experience with Hadoop would be a plus
  • In depth knowledge of all transactional aspects of the life cycle of an insurance policy (underwriting, issuance, lapses, conversions, mortality, etc.) or annuity policy would be a plus




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