Institutional Life Service Analyst #83105


Date: Feb 18, 2021

Location: Leawood, KS, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our FoundationIt all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


New York Life Insurance (NYL) is seeking a highly talented and driven Service Analyst to join our dynamic, high-performing team with a focus on proving top level service to our institutional clients with an industry leading business unit. 


New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico. Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.

New York Life is one of the most financially strong and highly capitalized insurers in the business. The Institutional Life Department (IL) offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI) and Corporate Sponsored markets, designed to support highly compensated executives and professionals.

As a Customer Service Representative dedicated to Institutional Life’s Case Management Operations, you will have the opportunity to make an impact on our business and provide valuable customer service to our clients in an entrepreneurial environment that promotes career growth. This role will collaborate across Institutional Life’s Case Management Team to improve processes and help modernize the business. If you are looking for a career path in financial services and have strong analytical skills, attention to detail, and can work independently while being a strong team player, this is an excellent opportunity to join New York Life.


Primary Responsibilities:


The Customer Service Representative (CSR) is a critical role in our current and future state operations.  The CSR will be responsible for the processing, validation and reconciliation of client requests including both financial and non-financial transactions for Bank Owned Life Insurance (BOLI) and Corporate Owned Life Insurance (COLI) product lines.  The CSR will also assist in the development of process improvements to reduce manual processing and move to systematic transaction processing.

This position will report directly to the Institutional Life Case Management - Processing Team Manager.    This is an excellent opportunity for a highly competent, driven, “team-first” professional to join an organization that values teamwork, service to community, and a client-first approach to business.


Responsibilities for this role include:


  • Perform analysis involving sophisticated life insurance products, which may include policy administration, investment reporting and resolving business-sensitive issues
  • Apply mathematical and financial acumen to complex business case scenarios
  • Proactively identify risk within the organization and propose solution for mitigation
  • Process policy transaction requests; premium payments, fund transfers and contract changes
  • Provide reporting upon request
  • Reconcile daily transaction activity  
  • Interact with departments throughout the company
  • Perform calculations to verify policy values i.e.; cash value, guideline, 7-pay, COI's, target & excess premiums
  • Support business improvement initiatives  




  • Strong critical thinking skills and attention to detail
  • Strong computer skills; proficient knowledge of Microsoft Word, Excel, and Access
  • Strong written and oral communication skills
  • Ability to “think outside the box” and implement creative solutions
  • Ability to prioritize and multi-task without supervision  




  • Bachelor’s degree or at least 4 years equivalent related experience
  • FINRA Series 6 designation is required    
  • Obtain Loma 1 and 2 within 12 months of hire





Please note:

  • This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
  • During calendar year 2021, employees of Group Benefit Solutions can be considered for open positions within Group Benefit Solutions only. Applications from Group Benefit Solutions employees for open positions within other New York Life businesses are unable to be considered.




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Job Requisition ID: 83105 

Nearest Major Market: Kansas City

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