Product Owner

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Date: Jul 23, 2022

Location: Leawood, KS, US

Company: New York Life Insurance Co

 

 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

 

 

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 

 

Build a purpose-driven career.

 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

Our employees take pride in being part of a company that is committed to doing the right thing for customers and improving local communities through our culture of employee giving and volunteerism.

 

When you join our team, you’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. Most of our employees enjoy a blend of both remote and in-office work flexibility.

 

We invite you to bring your talents to New York Life! In our Leawood, Kansas office, we are seeking a highly talented and driven Product Owner to join our dynamic, high-performing team focused on modernizing our technology ecosystem and transforming our business processing capabilities that support our institutional clients in an industry leading business unit, Institutional Life (IL). IL offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI) and Corporate Sponsored markets.

 

This role is on the Process Improvements and Knowledge Sharing (PIKS) Team.  The PIKS Team collaborates with stakeholders to fortify an operational environment that is compliant, efficient, and unassailable!  We facilitate and continuously improve operational reporting, quality monitoring, process design, and knowledge sharing in support of Institutional Life’s strategic plan. 

 

The Product Owner position will partner with technical teams and subject matter experts to identify, document, test and deliver features and functions on our customized Salesforce platform.  We are looking for a highly organized problem solver who is engaged and curious with a track record of communicating and building strong relationships across workstreams, project teams, functional teams, and senior leadership. 

 

The ideal candidate will have the ability to understand and intuit customer needs as it relates to our Customer Relationship Management and Workflow system.  A strong desire to continuously improve processes using business expertise and technical experience to envision and deliver valuable solutions to our end-users is key.

 

Responsibilities

  • Works directly with the end-users/subject matter experts (SME) to continually document and evaluate existing business processes and identify product feature requirements and priorities that are cost effective, limit risk, and improve the user experience.
  • Combines SME input with quality monitoring results and compliance directives to drive end-user solutions.
  • Develops use cases and documents user stories and acceptance criteria to align with epics as defined by the Product Manager.
  • Responsible for continuous backlog refinement and prioritization to align with epics and planned delivery.
  • Creates a roadmap of timelines to align with delivery expectations.  Manages sprint planning, considering development and testing capacity along with Salesforce planned maintenance and new user stories.
  • Combines knowledge of policy administration system functionality, transactional processing & Salesforce to determine where solutions will best reside.
  • Tests developer output with a critical eye to recognize bugs or uneven user experience.
  • Coordinates the work to coincide with planned release dates.
  • Writes end-user communications to announce feature deployments.
  • Demonstrates new features to end-users and executive stakeholders.  Conducts more in-depth training as needed.
  • Identifies Salesforce changes that will warrant updates to data infrastructure and Tableau reports and aligns the timing of such changes with data product owner.
  • Signs off on all procedure, quality and training documentation associated with Salesforce production moves.

 

Requirements

  • Highly organized, self-motivated and detail oriented
  • Strong sense of ownership to meet deadlines and deliver quality work
  • Quick learner both in terms of technical skills and business knowledge
  • Uses critical thinking to analyze and solve complex problems
  • Excellent communication skills, both written and oral
  • Demonstrates active listening skills
  • Experience working with agile methodologies (SAFe preferred)
  • Product Owner experience
  • Experience with Customer Relationship Management and Workflow platforms (Salesforce a plus)
  • Experience with Jira or similar agile project management tool
  • Experience in the Financial Services Industry preferred
  • Proficiency in Microsoft Office programs (Excel, Work Powerpoint, Outlook, Publisher)

 

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 

 

SF:LI-KH1
#LI-HYBRID 

 

 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 86730

 

 

 


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