Quality Control Associate


Date: Nov 23, 2021

Location: Leawood, KS, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.




A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security.


The Quality Control Associate will promote standards of excellence in third-party Retail life insurance new business operations by conducting quality reviews, performing internal audits, and reporting quality metrics to management.  The successful candidate will also coordinate group training, provide individual coaching, recommend process improvements, and help maintain current procedures. The Associate will promote standards of excellence for accuracy and timeliness, while helping the team understand the true costs of re-work and the risks associated with processing deficiencies.



  • Perform quality reviews at important junctures in the new business process, including pre-issue, pre-delivery, and final disposition.
  • Conduct internal audits to confirm compliance with regulatory requirements, including replacement, FATCA, free look, New York State Regulation 60 and Regulation 210, etc.
  • Conduct internal audits to test adherence to TPD Life procedures and report findings to management.
  • Coordinate and conduct group training as needed to introduce new procedures and review existing procedures.
  • Provide individual coaching to team members as needed to address training gaps and reinforce skills related to processing new business cases
  • Adhere to change management processes for reviewing and testing new procedures prior to formal adoption.
  • Assist with ensuring that all TPD Life procedures and checklists are reviewed annually and updated as needed on a regular maintenance schedule.
  • Keep management informed with regular reports on individual and team quality metrics and provide interpretations and recommendations for improvement.
  • Promote continuous improvement by encouraging regular feedback from team members on work processes and make recommendations for improvement.
  • Collect and summarize information pertaining to quality to help identify trends, including failed processes, as soon as possible.
  • Investigate distributor inquiries and complaints as assigned and report findings to management.
  • Identify and resolve problems in concert with management’s strategy for enforcing procedures.
  • Assist with writing new procedures for TPD Life.
  • Work on special projects as assigned.




  • Associate or Bachelor’s degree preferred, or equivalent years of related experience
  • Minimum 2-4 years’ experience in the life insurance business or financial services industry
  • Ability to understand the significance of compliance requirements, application forms, and life insurance illustrations in a highly regulated industry
  • Customer service and administrative experience in retail life insurance channel a plus
  • Effective interpersonal skills with a service-minded team attitude
  • Demonstrated organizational skills and attention to detail
  • Strong written and verbal communication skills required
  • Highly motivated, team player, that can work in a fast-paced environment, and can operate with a sense of urgency
  • Willingness to learn, to improve and build efficiencies in duties and responsibilities



This is a full-time position Monday through Friday. Normal business hours are 8:30 am to 5:00 pm, with an hour for lunch. After initial training is completed, you may adjust your schedule within permitted guidelines while still working 37 ½ hours per week.



Competitive full-time base salary plus target bonus.



Benefits include Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Account, and Student Loan Repayment Program.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 85246




Nearest Major Market: Kansas City

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