Service Analyst #84618


Date: Oct 7, 2021

Location: Leawood, KS, US

Company: New York Life Insurance Co


When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.



New York Life Insurance (NYL) is seeking a highly talented, driven Service Analyst to join our dynamic, high-performing team with a focus on managing our inbound and outbound correspondence and service operations with an industry leading business unit.  New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico. Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.


New York Life is one of the most financially strong and highly capitalized insurers in the business.  The Institutional Life Department (IL) offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI) and Corporate Sponsored markets, designed to support highly compensated executives and professionals. 


As a Service Analyst dedicated to Institutional Life’s Case Management Operations, you will have the opportunity to make an impact on our business and assist our customers while working in an entrepreneurial environment that promotes career growth. This role will collaborate across Institutional Life’s Case Management Team to improve processes and help modernize the business. If you are looking for a career path in financial services or operations and have strong analytical skills, attention to detail, and can work independently while being a strong team player, this is an excellent opportunity to join New York Life.


Primary Responsibilities

The Service Analyst is a critical role in our current and future state operations.  The Insurance Service Analyst will facilitate the receipt, analysis and processing of inbound correspondence including orchestrating distribution of service forms and incoming payments to our case management team.  This role will also handle the disbursement of payments and execution of outbound communications in response to service transactions for Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI), and retail insurance policy transactions. The Service Analyst will also assist in the development of process improvements to reduce manual processing and move to systematic transaction processing.

This position will report directly to the Institutional Life Business Services Team Manager and will serve as the primary analyst for correspondence management.  This is an excellent opportunity for a highly competent, driven, “team-first” professional to join an organization that values teamwork, service to community, and a client-first approach to business.


Responsibilities of the role include:

  • Daily processing of incoming and outgoing mail, including:
  • Facilitate mailing of policy confirmations and statements
  • Scan and index incoming mail into an automated workflow system to distribute work for case management
  • Produce and mail policyowner bills and statements
  • Process correspondence for client requested changes to address, owner and policy beneficiaries
  • Handling of inbound and outbound wire transfers
  • Monitor and report all incoming wire transactions to initiate case management acceptance participation on special projects teams including:
  • Assisting in the transition of manual processes into automated processes as part of a large scale department modernization program.


Requirements of the role include:


  • Minimum of 2 years of relevant work experience
  • Bachelor’s degree preferred
  • Strong analytical skills
  • Must be able to work independently, as well as being a strong team player
  • Has strong customer service skills
  • Ability to prioritize and multi-task in a fast-paced environment
  • Passion for learning and improving the business
  • Must have or obtain NASD Series 6 within first year
  • Must have or complete LOMA courses 1 and 2 within first year




Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 84618



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