Service Analyst #85407


Date: Apr 30, 2022

Location: Leawood, KS, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


This position involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

Build a purpose-driven career.


Our employees take pride in being part of a company that is committed to doing the right thing for customers and improving local communities through our culture of employee giving and volunteerism.


When you join our team, you’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. Most of our employees enjoy a blend of both remote and in-office work flexibility.


We invite you to bring your talents to New York Life! In our Leawood, Kansas office, we are seeking a highly talented and driven Service Analyst to join our dynamic, high-performing team focused on providing top level service to our institutional clients with an industry leading business unit, Institutional Life (IL). IL offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI) and Corporate Sponsored markets.


This role is on the Case Management Operations team where you will have the opportunity to make an impact on our business and provide valuable customer service to our clients in an entrepreneurial environment that promotes career growth. This role will collaborate across Institutional Life’s entire Case Management team to improve processes and help modernize the business. If you are looking for a career path in financial services and have strong analytical skills, attention to detail, and can work independently while being a strong team player, this is an excellent opportunity to join New York Life!


Primary Responsibilities:


The Service Analyst is a critical role in our current and future state operations. The Service Analyst will be responsible for the processing, validation and reconciliation of client requests including both financial and non-financial transactions for BOLI and COLI product lines. The Service Analyst will also assist in the development of process improvements to reduce manual processing and move to systematic transaction processing.

This position will report directly to the Institutional Life Case Management - Processing Team Manager. This is an excellent opportunity for a curious, driven, team oriented professional to join an organization that values teamwork, service to community, and a client-first approach to business.


Responsibilities for this role include:


  • Perform analysis involving sophisticated life insurance products, which may include policy administration, investment reporting and resolving business-sensitive issues
  • Apply mathematical and financial acumen to complex business case scenarios
  • Proactively identify risk within the organization and propose solutions to mitigate
  • Process policy transaction requests; premium payments, fund transfers and contract changes
  • Provide reporting upon request
  • Reconcile daily transaction activity  
  • Solve problems working across departments throughout the company
  • Perform calculations to verify policy values i.e.; cash value, guideline, 7-pay, COI's, target & excess premiums
  • Support business improvement initiatives  




  • Strong critical thinking skills and attention to detail
  • Strong computer skills; proficient knowledge of Microsoft Word and Excel,
  • Strong written and oral communication skills
  • Ability to “think outside the box” and implement creative solutions
  • Ability to prioritize and multi-task without supervision  
  • Salesforce and Tableau experience a plus




  • Bachelor’s degree or at least 4 years equivalent related experience
  • FINRA Series 6 preferred or ability to obtain within the first 12 months of hire    
  • Obtain Loma 1 and 2 within 12 months of hire





Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Job Requisition ID: 85407



Nearest Major Market: Kansas City

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