Service Analyst - Institutional Life


Date: Jan 24, 2023

Location: Leawood, KS, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.




This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 


As a professional on an IL team, you will have the opportunity to make an impact within a group of other professionals by utilizing your unique skill in an entrepreneurial environment that promotes career growth. This role will collaborate across the IL Case Management teams to improve processes and help modernize the business. If you are looking for a career path in financial services and have strong interpersonal skills, strong analytical skills, and strong attention to detail then this is an excellent opportunity to join New York Life.


Primary Responsibilities:


This role requires a great deal of technical and interpersonal skills; in this role you will be responsible for responding to complex requests from servicers and policy owners. The process will entail reviewing new business paperwork, adhoc inquiries for information which do not have a pre-built report and providing responses that are organized and easy to understand.


On the COLI Relationship Management team success means having an intuitive approach to gathering and organizing data, being self-motivated and having a keen eye for detail. This position will report to the Manager of the COLI Relationship Management team. Areas of responsibility include COLI New Business, COLI complex processing support, and Exempt Fund support.  This is an excellent opportunity for a highly competent, driven, “team-first” professional to join an organization that values teamwork, service to community, and a client-first approach to business.


Responsibilities for this role include:


  • Review new business paperwork for good order based on product guidelines
  • Preparing new business packages for delivery to servicers
  • Process new business cases utilizing multiple sources of data and interacting with various systems to complete the process
  • Provide service to brokers and servicing officers regarding new business submissions and other miscellaneous questions
  • Support the Processing team by reviewing ‘outside the box’ questions and provide timely answers
  • Run reports on a scheduled and adhoc basis for premium capacity, cash values, and other reports as requested
  • Quality/peer review the data inputs from the New Business team and the Processing team as needed
  • Quality review/peer review and sign off for policy related disbursements
  • Assist in maintaining complex processing procedures and update as necessary
  • Exempt fund handling and support (i.e., request test output, validate system process in the middle of the night after cycle completes, coordinate fund slot maintenance, etc.)
  • Perform analysis involving sophisticated life insurance products, which may include policy administration, investment reporting and resolving business-sensitive issues
  • Apply mathematical and financial acumen to complex business case scenarios
  • Interact with Accounting Department, research problematic accounting and assist with resolution
  • Project management and support with strong prioritization skills
  • Support business improvement initiatives  




  • Strong interpersonal skills
  • Strong critical thinking skills and attention to detail
  • Strong computer skills; proficient knowledge of Microsoft Word, Excel, and Access
  • Strong project management skills
  • Strong written and oral communication skills
  • Ability to “think outside the box” and implement creative solutions
  • Ability to prioritize and multi-task without supervision  
  • Experience within the COLI and BOLI industry preferred
  • Experience with COLI and BOLI plan designs preferred, i.e.: Split Dollar, Deferred Compensation, and 162 Bonus Plans a plus
  • Actuarial experience a plus
  • Advanced understanding of life insurance and 7702 a plus




  • Bachelor’s degree with 5+ years equivalent related experience
  • FINRA Series 6 designation must be obtained within 12 months of hire   
  • Professional designation or working toward a designation such as FLMI; obtain Loma 1 and 2 within 12 months of hire


This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 








Salary range: $47,500-$70,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.


Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Job Requisition ID: 88514



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