QA Test Lead


Date: Feb 15, 2021

Location: Lebanon, NJ, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Location: Clinton, NJ or White Plains, NY


We are seeking an experienced Lead SDET (Software Development Engineer in Test). This is a Test Lead position in the Retail Life Product QA team for Insurance Technology back office systems. The qualified individual will Provides leadership to the testing team, ensuring the team effectively delivers and integrates with the rest of QA organization. Will also work with the COE team to optimize all of testing, enhance efficiency in testing and improve software quality for the overall organization.  Looks to provide feedback, guidance, and help offer solutions to improve testing in the overall Enterprise. In additiona, also ensure standards and guidelines set forth by the CoE are followed by his/her respective team while aiding the Manager in establishing a baseline of QA team performance, monitoring overall delivery metrics and ensuring the function is continually improving year over year.

Key Responsibilities:

  • Lead a team of 10 to 15 onsite and offshore resources.
  • Will assist the QM team through a period of technology modernization at NYL.
  • Tracks key testing metrics and ensures regular and consistent communication of progress towards overall testing goals to IT core team and business stakeholders. 
  • Leads the testing team to achieve higher levels of competency, effectiveness and internal process improvement.
  • Provides direction for the testing team, ensuring that activities of the team are aligned with related functions and initiatives.
  • Facilitates testing-related development activities, guiding System testers, cooperating with Testing Shared Services, and Release Coordinator (e.g., definition of approach, test cycles, scenarios) for testing automation, regression, performance, etc.
  • Ensures that assigned testing teams work together effectively and that the testing function is properly integrated across technological areas (supports end-to-end testing)
  • Actively participates in retrospective(s) with peer group to foster a culture of continuous improvement
  • Looks for staff and offshore level cross training activities within his/her own team, to build out further business and systems knowledge.
  • Looks to continually improve, and never feel like the team or function “has arrived” and is done improving.  Looks to challenge the status quo and implement improvements.


Education / Training


  • BS in Computer Sciences/Engineering preferred but not required if someone has edequate work expereinece and the skills required for the role


Previous Experience:

  • Experience as a QA Lead in financial services organizations is a requirement.
  • 10+ years of relevant testing experience required, including Leadership experience.
  • Experience working with and managing on and offshore resources both from a staff augmentation and managed services arrangement.
  • Proven experience in significantly improving testing practices within an organization a definite plus.
  • Experience in a financial services industry is a requirement, insurance experience is a plus.
  • Minimum of five years of experience in a leadership position for multiple QA teams and multiple enterprise software products.
  • Proof of high emotional intelligence (EQ), with the ability to lead teams of a variety of backgrounds and experience levels.
  • Proven ability to drive technical and tactical innovation in the functional testing area, with proof of innovation in prior roles, promoting functional depth of testing, improving testing efficiency, and expanding the scope of testing to be more impactful.


Required Skills / Knowledge:

  • Possesses extensive knowledge and experience in testing in distributed and Mainframe environments.
  • Possesses extensive knowledge and experience in testing APIs, Service End Points in both distributed and Mainframe Systems.
  • Experience with Unit testing framework required.
  • Experience in SCRUM, KANBAN, LEAN and XP methodologies on large complex Agile projects.
  • Working knowledge of Agile tools like Rally (Agile Central) and JIRA.
  • Good understanding with test tools such as Selenium/WebDriver, BDD/TDD frameworks.
  • Experience continuously deploying and scheduling tests using Bamboo/Jenkins/GIT.
  • Experience developing test frameworks and test cases using open source test frameworks is preferred.
  • Technical background with a strong understanding of DevOps practices preferred.
  • Experience with testing front-end and backend APIs of Web and Batch applications.
  • Good understanding of RESTful API and SOAP web services.
  • Strong analytical and problem-solving skills.
  • Experience with test management tools (HP ALM).
  • Advanced knowledge of common software testing procedures and methodologies. 
  • Familiar with new innovative trends or tools in the QA industry.
  • Strong interpersonal, verbal, and written communication skills.
  • Experience in leveraging on-shore / off-shore staffing for QA activities.
  • Ability to contextualize testing activities against business strategy and technical delivery.
  • Knowledge of Life Insurance and/or Annuities a plus.
  • Advanced knowledge of common testing procedures and methodologies.
  • Familiar with new innovative trends or tools in the QA industry, with an ability to drive innovation across teams.
  • Strong interpersonal, verbal, and written communication skills.
  • Experience in leveraging on-shore / off-shore staffing for QA activities.
  • Demonstrate good leadership by providing an objective, high energy, consistent work ethic that promotes respect for the individual.
  • Collaborative but decisive personal style - highly effective communicator and problem solver.
  • Ability to manage multiple competing priorities while driving resolution and getting results.





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Job Requisition ID: 82984 

Nearest Major Market: New Jersey

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