Location Designation: Hybrid - 3 days per month 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



Role Summary

We are actively seeking a highly motivated Tech Lead/Sr Developer to join the Customer & Field Service Experience Agile Release Train (ART) within the Service Experience Value Stream (VS). This role requires expertise in Salesforce Service Cloud, strong leadership abilities, and a focus on delivering high-quality solutions to enhance customer service processes.


Key Responsibilities

  • Lead the technical aspects of Salesforce Service Cloud implementations and enhancements.
  • Design scalable solutions to meet business requirements for customer service and support.
  • Provide technical leadership, mentorship, and guidance to the development team.
  • Develop custom solutions using Salesforce technologies like Apex, Visualforce, and Lightning Components.
  • Design and implement integrations between Salesforce Service Cloud and other systems.
  • Configure and customize Service Cloud features such as case management and omni-channel routing.
  • Create comprehensive technical documentation and lead testing efforts.
  • Collaborate with release management teams for deployments and continuous improvement.
  • Foster alignment between business and technology through collaborative interactions and facilitate cross-team communication to enhance transparency and issue resolution.
  • Apply best practices and technical/business experience to Salesforce solutions, including design trade-offs and communication of design decisions.


Education / Training

  • Bachelor’s degree in computer science or related field of study
  • Salesforce certifications (e.g., Service Cloud Consultant, Platform Developer I and II).




  • More than 7 years of Salesforce development experience with a focus on Service Cloud.
  • Strong communication, problem-solving, and leadership skills.
  • Experience with Agile methodologies and Salesforce Lightning.



  • Leading technical teams and managing Salesforce projects.
  • Agile development methodologies and tools.
  • Salesforce Lightning Experience and Lightning Web Components.
  • Additional experience with Field Service Lightning is a plus.
  • Experience building integrations with Salesforce and 3rd-party APIs with the Salesforce platform. In-depth knowledge of Salesforce SOAP API, REST API, and BULK API
  • Extensive development experience using Apex controllers, Triggers, Batch Apex, and other programmatic solutions on the Salesforce platform.
  • Strong knowledge of ReactJS, JavaScript frameworks, and SLDS framework.
  • Experience working in complex Salesforce environments, preferably with Salesforce Service Cloud.





Salary range: $105,000-$160,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 90416




About NY Life Insurance Company

Diversity & Humanity–two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Required Legal Notices – All Candidates Please Click Here

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