Associate, Business User Acceptance Testing Analyst


Date: Aug 16, 2019

Location: New York, NY, US

Company: New York Life Insurance Co


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Role Summary

The Business User Acceptance Testing Analyst is accountable for working with project managers, product owners, and business operators to build user acceptance test plans and test use cases to support complex MarTech and operational initiatives associated with the Marketing Plan.  This role will be responsible for understanding business requirements to ensure test use cases demonstrate a deliverable meets quality standards and is ready for field and customer use.

Key Responsibilities

  • Understand the approach, standards, and repeatable processes identified to support project managers, product owners, and business platform operators in building and executing business user acceptance testing plans and use cases across a diverse set of projects; serve as a resource to assist these roles in mobilizing their user acceptance testing plans
  • For complex initiatives, build the appropriate testing plan and thorough set of test use cases to be executed by the testing analyst, product owner, or other team member
  • Train product owners and business platform operators in writing user story acceptance criteria and testing use cases that reflect project requirements to demonstrate a deliverable meets quality standards and is ready for field and customer use
  • Train product owners and business platform operators in best practices for logging defects to support efficient troubleshooting and triaging of issues to drive root cause identification and resolution
  • Complete reporting templates to manage, monitor, and support prioritization of defects
    Skills & Competencies
  • Self-starter with strong verbal and written communications combined with technical acumen
  • System/process oriented, hands-on problem solver with ability to manage multiple, complex initiatives
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Ability to appropriately set expectations and explain risks and tradeoff decisions
  • Ability to comprehend project scope and requirements across a wide set of initiatives; able to ask clarifying questions as needed to ensure thorough understanding of project material
  • Flexibility to provide periodic night and weekend support based on project delivery schedule and collaboration needs with offshore resources

  • Bachelor’s Degree
  • 2+ years UAT experience
  • Experience in supporting Agile/SAFe programs, preferred

    High-Performing Marketing Norms
  • Honor our Purpose [1] and Customer Centricity
  • Open and honest communication
  • Active participation with results orientation
  • A strong sense of inclusiveness, working as one team with a common goal
  • Solve for the end-state with the ability to make choices on what we execute in the short-term
  • Fair and balanced consideration of all voices with a bias toward spirited debate and issue resolution
  • Commitment to making things better, without fear of speaking up
    Department:  Marketing
    Location:  Home Office (NYC)

    [1] Create connected experiences that support people in their journey from anonymous consumer, to identified prospect, to engaged client.



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