Associate, Corporate Events Operations Coordinator

Location Designation: Hybrid - 3 days per week 

Location Designation: Hybrid - 3 days per week / This is a hybrid role, allowing for remote work on Mondays and Fridays, with in-office collaboration on Tuesdays, Wednesdays, and Thursdays, unless traveling for events.

Join Corporate Finance where expertise meets strategic impact. Partner with diverse business units, providing financial insights and guiding sound decision-making. You'll work collaboratively to ensure data accuracy, implement robust controls, and safeguard policy owner interests. Become part of a team dedicated to financial stewardship, enabling business performance, and paving the way for a secure future for generations to come.  

We are seeking a detail-oriented and proactive Corporate Events Operations Generalist to support our dynamic events team. This role is pivotal in managing the operational aspects of our events, including registration builds, mobile app development, sourcing venues, managing hotel rooming lists and assisting with help desk inquiries. The ideal candidate will have a passion for event management, an aptitude for organization, and the ability to thrive in a fast-paced environment.

This is not an event planner or programmer position.  Travel is required approximately 20 percent of time.

What You’ll Do:

• Venue Sourcing: Research and source suitable locations, venues, and hotels for events, ensuring they meet the needs of our attendees and organizational standards and are properly documented in the Corporate Events system.
• Rooming Lists Management: Maintain and update rooming lists, ensuring accurate data management for event participants. Work with hotel partners to manage room assignments, special rates and any adjustments to rooming lists.  Ensure proper follow-up wit hotels on      any discrepancies or special requests related to rooming lists.
• Registration & App Builds: Collaborate with third-party vendor to develop and maintain online registration systems and mobile applications to enhance the attendee experience for both in-person and virtual events.
• Event Operations Support: Travel onsite to select events to support manager, team, and department in resolving event issues pertaining to rooming, attendee management, registration, reporting, and other functions as requested.
• Collaboration & Communication: Work closely with internal teams and external vendors to ensure seamless execution and communication of all event components.
• Attendee Management Support: Assist with managing help desk emails and inquiries, providing timely and effective solutions to attendee issues and questions. Documenting updates in the online registration system to resolve attendee issues.

What You’ll Bring:

• BA degree or equivalent experience preferred
• 3 years of relevant experience in event operations or hotel reservations / revenue management / sales
• Strong customer service orientation
• Excellent written and verbal communication skills, with the ability to effectively negotiate and collaborate
• Proven project and time management skills, with the capacity to handle multiple projects concurrently
• Exceptional attention to detail and accuracy
• Ability to work effectively as part of a team and adapt to changing circumstances
• Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with HTML, CSS, and basic graphic design skills is a plus
• Willingness to travel as needed for onsite event support
 

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Pay Transparency

Salary Range:  $62,400-$90,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 91564