Associate - HR Benefits

Job Requisition ID: 90888

Location Designation: Hybrid - 3 days per week 

This position is hybrid - Tuesday - Thursday in the New York Office and Monday and Friday work from home.

Role Overview:

We are looking for a dedicated Benefits Associate to join our team.   The ideal candidate will have excellent customer service skills and an understanding of benefits administration. This role will involve assisting employees with their benefits inquiries and providing top-notch support to ensure a positive employee experience. This position will have knowledge of defined contribution plans, defined benefit plans and health and welfare plans.

What You'll Do:

Customer Service

• Serve as point of contact for employee inquiries related to benefits, providing accurate and timely information
• Assist employees in navigating benefits options, eligibility, and claims processes with a friendly and professional demeanor

• Resolve employee issues and concerns efficiently, escalating to management when necessary

Benefit Administration

• Provide operational support and administration for the delivery of all Health and Welfare (HW) benefits
• Review weekly HW files by importing data into Excel, analyzing for discrepancies, and coordinating with our third-party administrator (TPA) to resolve any variances
• Analyze files for the reporting and filing of government regulations, including the W2 file and the 1095C file
• Research and respond to employee benefit issues, and the completion of required documents
• Support with imputed income for various benefits offered
• Assist with benefit payment processing and communications for Retiree Life Insurance
• Testing to ensure HW deductions are correct on paychecks including annual enrollment testing, system update testing and compensation wage type implementation testing
• Work with TPA to calculate benefit earnings to determine coverage amount biannually
• Help with various projects as needed
• Acquire knowledge of DC, DB and H&W plans for employees, agents, and retirees

Team Collaboration

• Work closely with benefits departments to support overall employee satisfaction and engagement
• Participate in team meetings and contribute ideas for improving the benefits experience

What You'll Bring:

• Bachelors' Degree plus 2 -3 years’ experience in Benefits preferred
• Proficient knowledge of Microsoft Office - Word, Excel, Access, PowerPoint
• Strong analytical skills including Excel (VLOOKUP, pivot tables, spreadsheet compares, text to spreadsheet conversion, formulas)
• Excellent verbal and written communications – position requires daily communications with participants including agents, employees, retirees, as well as vendors and HR partners
• Strong organization skills, attention to detail, time management and sense of urgency

Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops, and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, or fostering a vibrant workplace culture, your work directly empowers individuals and fuels the company's growth. Join us and play a vital role in making New York Life a destination employer for generations to come.

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#LI-HYBRID

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Pay Transparency

Salary Range:  $62,400-$85,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 90888