User Acceptance Testing Associate


Date: Sep 1, 2022

Location: New York, NY, US

Company: New York Life Insurance Co



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


The Client Communications team is responsible for communications sent to our agents and customers across multiple lines of business and distribution channels. The Associate is primarily responsible for testing (User Acceptance Testing) changes to existing correspondence and new correspondence deployments and managing production incidents that impact accurate delivery of correspondence.


This position requires an understanding of quality control testing strategies, root cause analysis and problem solving as well as correspondence and administrative system processes. The Associate partners with Client Communications’ Business Analysts, Copywriters and other team members, and works closely with the Technology QA and Development teams.  The Associate also works closely with multiple Business Partners (Service Organization, Product Development, Legal & Compliance) to understand their requirements for correspondence updates and incident remediation.


Responsibilities include:

  • Creates test plans for correspondence changes, deployments, and remediations.
  • Performs User Acceptance Testing in connection with correspondence changes, deployments, and remediations.
  • Tasks related to identifying, investigating and troubleshooting correspondence-related issues, incidents and defects while minimizing business interruptions.
  • Participates in remediation, recovery and resolution efforts due to correspondence problems.
  • Maintains detailed logs of all issues including description, observations, root cause, corrective actions, and action steps.
  • Recommend improvements and enhancements based on issues and trending.


Desired Qualifications:

  • Bachelor’s degree in Computer Science or Business Concentration preferred
  • Prior experience creating test documentation, to include creating and executing test plans and scripts
  • Experience with Jira (tracking Epics & Stories) & PractiTest (reporting/tracking testing defects)
  • Experience with agile/scrum methodologies strongly preferred
  • Strong verbal, written and interpersonal communications skills with the ability to translate technically complex issues into business friendly content
  • Proven ability to form productive relationships with key stakeholders by listening, clarifying, and responding effectively

  • Annuity product knowledge preferred
  • Demonstrated critical thinking skills and the ability to provide creative solutions
  • Experience multitasking between several prioriies; ability to manage multiple issues and workstreams at the same time along with other related responsibilities



Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of


Job Requisition ID: 86925



Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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