Associate - QA Tester

Location Designation: Hybrid - 3 days per week 

We are seeking a junior-level QA Tester to support testing and quality assurance activities across the Claims & Money Movement portfolio in the Service Experience organization. The tester will validate end-to-end workflows, integrations, APIs, and application functionality across platforms such as Pega, custom Java/web applications, and AWS-based services.

This role is ideal for someone early in their QA career who wants to grow into QA automation engineering or Quality Lead roles and gain hands-on experience with enterprise systems supporting claims, payments, and servicing operations.

What You'll Do:

Testing & Quality Assurance

• Execute functional, regression, integration, system, and UAT testing across claims and money movement applications.
• Test workflow and rules-based platforms (e.g., Pega or similar BPM/workflow tools).
• Validate APIs, backend services, and system integrations using Postman, Swagger, or equivalent tools.
• Identify, document, and track defects with clear reproduction steps.
• Perform smoke and sanity testing after deployments or environment updates.
• Validate UI behavior, backend logic, and compliance with business rules.

Test Documentation & Execution

• Create detailed test cases, scenarios, scripts, and test data for each sprint.
• Align test coverage with acceptance criteria and technical design specifications.
• Maintain traceability between requirements/user stories and test artifacts.
• Execute test cycles across multiple environments (QA, UAT, Pre-Prod).

Agile Delivery & Collaboration

• Participate in daily standups, backlog refinement, sprint planning, and retrospectives.
• Work closely with developers, BAs, Product Owners, and Scrum Masters to clarify requirements.
• Communicate testing progress, risks, and blockers promptly.
• Collaborate with cross-functional delivery teams across the Claims & Money Movement portfolio.

Continuous Improvement & Learning

• Learn foundational automation concepts and tools (Selenium, Cypress, Cucumber, or similar).
• Recommend improvements to test processes, coverage, and efficiency.
• Expand understanding of system architecture, data flows, and integration patterns.
• Gain experience in QA best practices, platform testing, and Agile engineering.

What You'll Bring:

• 1–3 years of experience in software testing or QA roles.
• Experience testing one or more of the following technology areas:
• Workflow or BPM platforms (Pega)
• Custom Java or web applications
• REST/SOAP APIs or integration layers
• AWS/cloud-hosted services
• Ability to create test cases, execute test plans, and document defects.
• Understanding of SDLC and Agile/Scrum delivery methodologies.
• Familiarity with tools like Jira, Confluence, Postman, or similar.
• Strong analytical, documentation, and communication skills.

Preferred Qualifications

• Exposure to test automation frameworks (Selenium, Cypress, Karate, JUnit, Cucumber, etc.).
• Experience using SQL for data validation.
• Familiarity with CI/CD pipelines or DevOps-based testing.
• Understanding of enterprise servicing or claims processing environments.
• QA certifications (ISTQB, etc.) or Agile certifications are a plus.

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Pay Transparency

Salary Range: $64,500-$90,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 93091