Business Analyst


Date: Mar 28, 2023

Location: New York, NY, US

Company: New York Life Insurance Co

Location Designation: Hybrid 



When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.



New York Life Insurance (NYL) is seeking a highly talented, driven Business Analyst to join our dynamic, high-performing team focused on transforming the experience of purchasing insurance from NYL.  NYL is uniquely positioned for success on this journey thanks to our significant strategic advantage in insurance expertise and deep financial resources.  


The Business Analyst role is critical to delivering our innovation roadmap.  It requires a highly organized problem solver with a track record of working collaboratively as part of a cross-functional team to deliver complex multi-million-dollar projects.  The ideal candidate must have software implementation experience as well as a minimum of 3 years of business analysis or similar experience in a dynamic, complex, matrixed organization. If you are ready for a challenging role in a fast-paced environment, this position is for you.



  • Analyze business needs and translate those needs into business, functional and integration requirements suitable for consumption by the technology teams
  • Write clear and concise requirements ensuring that requirement statements are complete, consistent, concise, feasible, unambiguous, traceable, and verifiable
  • Ensure requirements are fully understood by configuration, development, integration and testing teams to efficiently implement new features and enhancements
  • Support architects, designers and technical leads to design best practice solutions that satisfy business requirements. Requires understanding of data flow, system dependencies and interactions
  • Verifies that the solution meets the business, compliance, and technical requirements
  • Support business and technology teams to ensure key deliverables are met in an accurate timely manner
  • Support Product Owners to define acceptance criteria for key features of new technology
  • Partner with QA/UAT to design optimal test coverage based on acceptance criteria, business impact of defects, and technical risk for defects
  • Build trusted relationships across product owners and various solution delivery teams. Requires working across multiple NYL teams and vendors to ensure business functionality is understood and properly prioritized
  • Support change requests with project management and solution delivery teams to identify impact and prioritize
  • Provide requirement clarification to assist with troubleshooting, remediating and managing production issues and defects during normal business hours



  • Bachelor’s or Associates Degree, or its foreign equivalent, in Computer Science, Information Systems/Technology, Engineering, or Business Administration
  • 4+ years of software implementation and business analysis, product management or consulting experiences. Prior experience working in the Life Insurance Industry is a plus
  • Demonstrated ability to identify, define and understand a problem, have knowledge of root cause analysis, and research effective solutions for the customer
  • Strong analytical, written, verbal and communication skills with the demonstrated ability to work with all levels within the organization. Excellent presence
  • Must be very organized and have excellent follow-up skills
  • Must be team oriented in interacting with a diverse group
  • A proactive self-starter with the ability to work independently with minimal supervision
  • Ability to work in a fast-paced environment and manage multiple simultaneous priorities
  • Strong attention to accuracy and detail
  • Agile experience and experience with agile development tools such as JIRA





Salary range: $77,500-$117,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 


Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.



Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of

Job Requisition ID: 87240




Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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